Senior Patient Administrator

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About The Role

Hours: Monday-Sunday, 36 hours per week

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As a Senior Patient Administrator within our Maidstone and Tunbridge Wells Imaging Centres, you will play a pivotal role in how we suppor t our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for:

• • Ensuring the smooth and efficient operation of patient administrative processes.
  • Prepare and submit weekly and monthly performance reports in a timely manner.
  • Take prompt action to prevent pathway breaches, escalating issues as necessary.
  • proactively managing the Patient Tracking List (PTL)
  • Ensuring patient focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
  • Accurately entering all relevant patient data into the patient management system
  • Managing administrative tasks within the unit that include:
  • Dealing with telephone, direct and face to face enquiries
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately.
  • Facilitating efficient patient scheduling to maximise capacity
  • Contribute to the development and implementation of process improvements for administrative efficiency and patient care quality.
  • Support training and mentorship for junior staff as needed.
  • Supporting site manager and operational support manager , with the achieving of key performance indicators.

We are looking for someone who has:

• Knowledge of patient pathways and healthcare administration processes.
• Attention to detail and a proactive approach to problem-solving.
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
• Strong organizational and time management skills.
• A passion for delivering the highest level of patient care.
• The ability to work independently and as part of a multi skilled team.
• Proficiency in data management and reporting systems.

You should apply if you have experience:

• Working in a fast-paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT Packages
• Working independently and as part of a wider team.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth's healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.