Senior Director of Business Systems

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Senior Director of Business Systems

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Jim Turner

Description

Your new company

A tech scale up with Big Plans...

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not Heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

We are looking for great leaders to join the team responsible for driving business efficiency through adoption of best-in-class business systems, utilizing the latest enhancements to support the rapidly growing scale-up.

As part of the operations leadership team, this role is expected to act as a leader within the business, demonstrating on a daily basis the core Exclaimer values and behaviours and a positively contribute to cross-functional projects.

This role encompasses the management of the key systems that enable the effective day to day operation of the business and link product, sales, data and finance together. The evolution of these systems to support the next stage of Exclaimer's growth is still in its early stages and someone coming into this role has the opportunity to shape their long-term technical direction.

This broad and wide-reaching role requires both technical expertise and honed communication skills, especially across stakeholder management, at all levels of the business. The preferred candidate will be experienced, able to adapt to change and someone who enjoys working within a dynamic fast paced environment.

Key Responsibilities

• Defining the long term strategy for the Business Systems, and refining that strategy to form the overall technical architecture that drives incremental technical enhancements.
• Managing the day-to-day technical needs of the business systems, being the technical authority, maintaining good architectural practices and keeping systems in line with current industry best practices.
• Working alongside a Operations Leads and key stakeholders to define the technical vision and roadmap for the evolution of the business systems, alongside the key system and workflow improvements.
• Work closely with the Director of Data to ensure the technical approach across the business system aligns with company data and reporting needs.
• Maintain overarching ownership of the wider end to end customer lifecycle for the business systems and our customer data.
• Collaborate with key stakeholders to understand the return-on-investment case and priority for improvements to business systems and report on long-term business benefits achieved.
• Align short term improvements with long-term transformation to ensure that consistent direction of travel is achieved.
• Manage the technical team responsible for maintaining and enhancing the business systems. Reducing reliance on external contractors and bring internal technical knowledge in house.
• Deprecate legacy systems and ensure replacement systems meet the needs of the business's future growth.
• Manage stakeholder expectations and be the central point of communication for technical aspects of the business systems.

Skills Knowledge and Expertise

• An experienced engineering or enterprise applications leader, supporting agile teams with the ability to guide, facilitate and drive delivery.
• Experience of working with Salesforce connected business eco system. Working with the NetSuite, ZAB and Zendesk and supporting departmental level integrations to remove friction points and automate manual processes.
• Experience defining long term vision for business systems and enacting the vision through short term strategic goals.
• Ability to communicate complex issues to non-technical stakeholders and find alignment between business needs and technical capabilities.
• Passionate with a background in software engineering or enterprise applications, with a strong knowledge of development and technical principles, methodologies, and values.
• Strong Salesforce background, with deep understanding of Salesforce core deliverables, across Marketing Cloud, Lightning Web Components, Apex Programming, Lightning experience, Controllers, Triggers, APIs.
• Bring strong engineering principles to business systems, such as change control, release notes, technical documentation and best practices.
• Hands on and detail oriented, with a strong knowledge of Salesforce best practices and connecting technologies, coupled with practical experience.
• Able to assess technical changes, understand them in context of the wider system and able to identify where new technological developments benefit the business.
• Combination of technical programme and project management skills, resource management and methodologies.
• Experience in selecting, managing, and negotiating with vendors and external partners to procure and maintain business systems.
• Prior experience of working in a comparable high velocity technology business (SaaS, Fintech).

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.