Business Support Manager

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Apprenticeship Eligibility Criteria

Should this vacancy be recruited as an apprenticeship, the following criteria will apply:

UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
To find out why you should apply for a role at Wirral University Teaching Hospital, please view our video and listen to what our staff say working at WUTH is really like: https://youtu.be/Z5oMaNXprn8

Job overview

We are looking for an enthusiastic, efficient and organised Business Support Manager to join our Pathology Service.

You will be based at Arrowe Park Hospital and be responsible for the management of medical secretaries, operational support of the Pathology service including validation of data and reporting of performance KPIs.

Main duties of the job

The Division of Diagnostics and Clinical Support is recruiting to a Business Support Manager role in the Pathology Service.

You will be part of the division's operational management team and will work alongside the Head of Pathology, and Laboratory Service Managers to support the running of the busy laboratories.

Please see the attached job description/person specification for further information about the Business Support Manager position available with WUTH.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the Business Support Manager position available at WUTH.

Person specification

Knowledge and Skills

Essential criteria

• Excellent computer literacy demonstrated by an ECDL qualification and experience in using a wide range of software packages
• Ability to present data in an informative and user friendly format
• Ability to plan and organise a range of complex activities
• Excellent time management skills
• Ability to work under pressure, on own initiative, and meet deadlines
• Ability to contribute to team work, supervise others and lead change through people
• Ability to communicate at all levels within the organisation, exercising tact and diplomacy
• Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in individual review, supervision and by maintaining a personal portfolio of learning

Qualifications, Specific Experience & Training

Essential criteria

• Hold a degree in a relevant area or have equivalent experience
• Significant relevant administration experience
• Significant relevant experience of line management of administration teams
• Significant relevant experience of working within the NHS

Desirable criteria

• Knowledge and experience of key NHS related government initiatives

You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.

By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.

Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).

The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.

Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.

If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation). This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.

The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.

The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:

New guidance for overseas applicants | NHS Employers

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

Employer certification / accreditation badges

Documents to download

• Job Description and Person Specification (PDF, 182.1KB)
• 408-25-105-OH Risk ID (PDF, 267.1KB)
• Guidance Notes for Applicants (PDF, 734.3KB)
• Vision Values Behaviours (PDF, 515.6KB)
• WUTH GDPR Privacy Notice for applicants DBS - May 2022 (PDF, 290.4KB)