Business Support Manager
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Job reference 320914
Business Support Manager
Staring salary £58,310, increasing to £62,129 after 12 months, 10% annual bonus potential, 25 days annual leave (plus bank holidays), increasing to 27.5 days after 10 years, and a company pension scheme with highly competitive contribution rates
Permanent, Full time
This is a hybrid working role with a requirement to attend our London Farringdon office (and other locations) a minimum of 2-3 days per week, with flexibility in line with business needs. Due to the nature of the role, the successful candidate should live within a reasonable commute to London/Midlands.
Be instrumental in enhancing Royal Mail International (RMI) and Parcelforce customers global reach across 200 countries. Join a team that is solely focused on improving our proposition to thousands of consumers and account customers, from SMEs exporting for the first time to major e-commerce and industrial firms with established overseas markets. Our International team is dedicated to growing our customers' export business and driving significant profit to the company.
Reporting into the Managing Director of International, this role will provide high level support to both the MD and his team in all aspects of strategic, tactical, and daily operations within the International Business Unit. Well suited to a recent Business Graduate seeking executive-level experience, you'll play a pivotal role in enhancing performance through meticulous support and initiative implementation.
About the role
• Provide day-to-day support to the Managing Director (and their direct reports), acting as the first line filter to both internal and external customers.
• Support the Managing Director in their day-to-day operational responsibilities and management of key activities including recording progress status of all actions, daily performance conference calls etc
• Ensure the Managing Director is aware of on-going issues, highlighting potential risks or emerging problems early, providing clarity where necessary
• Responsible for completion of briefings/actions, cascading information within the team/wider teams as applicable
• Arrange and facilitate all internal and external meetings around drafting and collation of inputs, creating PowerPoint and presentations, as required, on behalf of the MD
• Take the lead preparing all monthly performance review materials for the EB and Group CEO
• Manage and deploy special projects on behalf of the Managing Director
About you
To truly excel in role, you'll possess the necessary skills and experience listed below
• Experience of working with senior leadership/exec level teams, including direction setting, able to quickly establish respect with peers and line managers
• Ability to lead activities and deliver through a virtual skilled and professional team in a matrix working environment, providing clear direction and focus
• A thorough understanding of RM operational processes and their financial dynamics and systems or relevant industry experience and knowledge of mail operations (or similar dispersed manufacturing. Network utility / logistics / service organisations): and business development, strategic and financial planning
• Ability to understand and absorb substantial amounts of information and data quickly and accurately
• Expert level ability in MS Office applications
• Capable of precise and well-argued judgement, able to influence and persuade at all levels, supported by strong presentation, communication, and negotiation skills
• Ability to effectively support the management of budgets and targets on a wide range of metrics including financial performance indicators
• High level of integrity and resilience required
Qualifications
• Recent graduate, preferably with a Finance/Business Studies Background
We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews in February,
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 26th January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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