Business Support Manager

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About The Role

Let's grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced Business Support Manager looking for an opportunity to grow in a friendly environment, we're looking for you!

We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together ...

Purpose of the role

Responsible for the management and oversight of the Business Support Team, overseeing the day-to-day operational duties including payouts and introducer set-up, providing leadership and direction for your team and higher mandate authority. Maintaining service levels whilst ensuring that risks are not compromised and conversion targets and service standards are met. These skills should have been developed in a motor finance or unsecured lending environment.

Duties and responsibilities

• Awareness, understanding and contribution in the achieving of the corporate and business area's objectives, understanding how individual roles support the plans
• Achieve personal objectives set by the Operational Manager
• Provide staff with team and personal objectives and development plans
• Adopt a commercial and strategic approach
• Manage resource requirements
• Create and implement departmental service standards and service level agreements
• Assist the team to meet the departmental service standards
• Undertake effective first line auditing, follow-up feedback sessions and deliver any required training and guidance
• Deliver no critical/high rated audits
• Achieve volume and target margin
• Utilise the skills of the team and available resource to deliver high quality service
• Encourage team members to achieve their potential through identifying development needs
• Undertake effective appraisals and 121's, develop train and coach team members
• Make sound business and commercial decisions with consideration to the lending policy, guidelines, risk management procedures and prevailing regulatory and legal requirements
• Create and review processes and procedures and enhance in line with changing business needs
• Plan, monitor and maintain costs in line with agreed budgets for the team and department
• Create and maintain excellent relations and communication with other area Managers and Introducers
• Maintain interface meetings with the heads of business areas you interact with
• Collate and provide accurate and relevant management information
• Deputise for Operations Manager when required
• Be responsible for taking ownership and maintaining of own Continuous Professional Development (CPD) Log

About You

Skills

• A detailed understanding and working knowledge of the Motor Finance industry, with strong business and commercial judgment and an in-depth understanding of the legal, credit and regulatory compliance issues and requirements, along with strong risk assessment skills
• Proven leadership skills, with the ability to motivate a team
• A wide understanding of the Bank and departmental objectives
• Experience of recruitment and resource management
• Ability to adapt to change in the business sector
• Ability to undertake appropriate and effective appraisals, 121's and staff feedbacks
• Understanding of Management Information with the ability to effectively collate and present it
• Computer literate with a working knowledge of MS Office applications

Qualifications & Experience

Ideally will have worked in a similar type - with management experience.

About Us

Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Working hours

37.5 hours per week covering the hours between 8am - 6pm. The position will involve working some prime business hours over a 7-day rota. This is a hybrid role.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave

• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home. You will be required to be in the office three days per week.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.