Business Support Manager

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Join us at an exciting time for Barnet, Haringey and Enfield Mental Health NHS Trust and Camden and Islington NHS Foundation Trust. After three years working in Partnership, we are due to create a new Trust, to be known as the North London NHS Foundation Trust on 1 November 2024, subject to Secretary of State approval. Join us to be part of the North London Way as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes
• Focus on delivering excellence at every level to improve our performance and ensure consistently high quality care across all our services
• Ensure that research, Quality Improvement and technology lead the way and are embedded in our services
• Take a trauma informed approach to everything we do

We look forward to welcoming you to the new North London NHS Foundation Trust, where we work in the North London Way to deliver: Better Mental Health, Better Lives, Better Communities.

Our new trust website is: Home | North London Mental Health Partnership

Job overview

The post holder will be responsible for managing the office and complex work programme of the Crisis Hub ensuring appropriate governance arrangements are in place. The post holder will take a lead role in the development and maintenance of administrative systems and processes within the team.

The post holder will provide support to the Operational Manager in relation to divisional meetings/events, communications, projects and oversee activities/data relating to quality and clinical governance.

The post holder will have the skills to provide analysis on complex data in different formats as well as being able to manipulate and present data in an appropriate way for its audience. They will be able to lead on policy development for their own area as well as other areas across the division.

The post holder will demonstrate excellent organisational skills and the ability to use their own initiative to effectively prioritise own workload and that of the team to deliver to an integrated agenda. Direct liaison between the post holder, partnership organisations and key stakeholders demands the highest standards of professionalism, confidentiality, and discretion.

A confident and engaging telephone/email manner and the ability to act in a proactive manner are essential. The role will involve working independently, supporting the team in managing complex relationships with external and internal stakeholders and will require a significant level of interpersonal skills.

Main duties of the job

Responsible for the management of effective administrative services within the Crisis Hub by ensuring the highest level of customer service is provided; relevant systems, processes and procedures and auditing of administrative services are undertaken efficiently and effectively.

Oversee activities relating to quality and clinical governance to ensure the Crisis Hub is supported to meet organisational and CQC standards.

Working for our organisation

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Providing direct support to the Operational Manager and Senior Service Lead in driving forward the strategic plans for the service.

Responsible for the on-going review and development of administrative systems and processes across the team.

Be the central point of administrative contact and oversight for the Crisis Hub, advising, referring, prioritising and dealing with requests and problem solving as appropriate. This requires dealing with the public and staff at all levels.

Person specification

Qualifications/ Registrations

Essential criteria

• Educated to degree level or equivalent experience.
• Evidence of continuous personal and professional development.

Desirable criteria

• Project Management qualification
• Knowledge of NHS Systems

Skills/Abilities

Essential criteria

• Excellent communication skills, both oral and written, including ability to write minutes and other business reports
• Comprehensive use and knowledge of all Microsoft Office programmes including expertise in Excel and PowerPoint
• Understanding of data management and electronic data systems

Desirable criteria

• Ability to contribute to new strategies and policy development
• Experience of presenting/sharing of data in relevant meetings

Experience/Knowledge

Essential criteria

• 2 years' experience of line management, recruitment, appraisal, and performance management
• Experience of managing change/ improving processes and systems, including formulating change plans

Desirable criteria

• 2 years' experience working within the NHS
• Process mapping, development, and implementation of admin systems

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Business Support Manager (PDF, 440.4KB)
• Functional Requirements PDF (PDF, 258.0KB)
• Applicant Information Pack (PDF, 1.6MB)