Business Support Manager

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About Us

King's Digital develops, delivers and supports King's Online Degrees - 12 currently but our portfolio is growing fast. We want to make King's the UK leader in continuing and online education.

Our remit is backed by a College-wide commitment to expand: The King's Strategic Vision 2029 pledges an aspiration to become the UK leader in online and blended learning by 2029. All of this makes King's Digital a dynamic and exciting place to work, grow your skills and develop your career.

The Operations team sits at the heart of King's Digital: We work closely with central teams across King's, external partners and our own production and student support department within King's Digital. We want to provide excellent service to all of our stakeholders, allowing them to work more efficiently.

About the Role

This is a new post in the Operations team, reporting directly to the Head of Operations and Strategy. This post will line manage the Business Support Officer as well as the Executive Assistant to the Directors.

The purpose of the role is to support the Head of Operations and Director of Operations to balance the academic, business and financial objectives of King's Digital and to achieve our strategic and operational aims.

The post holder will work across a wide variety of subjects, from HR to finance to Health & Safety. Knowledge of all these topics is a must, as this post will work closely with line managers across King's Digital to ensure processes are followed.

This is a full time post, and you will be offered an a fixed term contract until 31 July 2025.

About You

Essential Criteria

1. Educated to degree level or equivalent professional experience in operations, project management or business support administration.
2. Highly numerate and literate with strong attention to detail; and adept at understanding, analysing and presenting complex data to a wide-ranging audience
3. Experience of managing large complex budgets and monitoring and acting on financial performance
4. Experience growing, leading and managing individuals and / or teams.
5. Excellent communication skills, including ability to draft policy and process, present confidently in a variety of formats and to a wide variety of stakeholders.
6. Excellent organisational skills, the ability to prioritise effectively and deliver work personally and through others to tight deadlines and within budget.
7. Excellent interpersonal skills, including ability to interact with and influence a wide variety of stakeholders.
8. Commitment to continuous improvement and building an efficient and effective operational service

Desirable Criteria

1. Experience working in Higher Education, research, academic, or other non-profit sectors

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

Interviews are due to be held on week commencing 27th May.

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.