Business Support Assistant Manager

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Job Description

• Suffolk County Council - Endeavour House, Ipswich, IP1 2BX - Hybrid
• £27,711 per annum (pro rata for part time)
• 37 hours per week - Flexible working options available
• Permanent

This opportunity is open to Suffolk County Council staff only

We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say, and creating a culture of mutual respect, where everyone works together to achieve great things. As a Business Support Assistant Manager in the Children and Young People's Service, Inclusion team, you'll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

Reimagine the possibilities.

Your Role and Responsibilities

You'll be at the heart of our Special Educational Needs and Disabilities (SEND) Services team, overseeing administrative and financial duties that support efficient service delivery. Your day might look like this and you will:

• provide line management to Business Support Officers, including supervisions and development reviews
• maintain precise records and work collaboratively to improve processes
• promote our values, always keeping children and young people at the centre of your work.

You Will Need

• A relevant qualification such as NVQ3 or equivalent experience
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Strong organisational and communication skills
• Experience in administrative and financial procedures
• A passion for making a positive difference in Suffolk

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The Team

The SEND Services team works closely with families, schools, and professionals to support children and young people. We're dedicated to creating high-quality Education, Health and Care Plans (EHCPs) that truly capture individual needs and perspectives. Our collaborative approach means you'll work across several focused teams, contributing to service-wide priorities.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Danielle Stanton (she/her) or Qaweta Moffat (she/her) by emailing: Danielle.Stanton@suffolk.gov.uk or: Qaweta.Moffat@suffolk.gov.uk for a casual conversation.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (docx).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Describe a situation where you successfully collaborated with colleagues from different teams or departments to achieve a common goal. What was your specific role, and how did you contribute to the team's success?
2. Share an instance where you had to adapt to a significant change in your work environment or role. How did you approach the change, and what strategies did you use to remain effective?
3. Describe how you have demonstrated a commitment to promoting fairness and inclusion in your workplace. Provide a specific example of how you've supported diversity and created an inclusive environment.
4. Give an example of a time when you provided exceptional customer service or resolved a difficult customer enquiry. How did you ensure the customer's needs were met?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Closing date: 11.30pm, 2 February 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).