Business Support and Front of House Manager

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Detailed job description and main responsibilities

**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**

Person specification

Experience

Essential criteria

• Experience of administration management in a large complex organisation
• Experience of staff management and motivating diverse teams
• Experience of budgetary management and of monitoring financial management and control procedures
• Experience of audit
• Experience in practice and service development
• Experience of managing projects
• Experience of developing, implementing and reviewing of policies, guidelines, protocols, processes and administrative systems.
• Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private and voluntary sector

Desirable criteria

• Experience of and risk assessment and management
• Experience of managing change programmes
• Experience of leading, introducing and managing organisational development programmes
• Experience of development and/or commissioning of training and education programmes

Education/Qualification

Essential criteria

• Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
• Evidence of continuous personal and professional development

Desirable criteria

• Evidence of further education to post-graduate certificate/diploma in relevant field (e.g. management, business administration) or equivalent level 7 combination of education and training.
• PRINCE 2 qualified or equivalent Project Methodology Experience

Skills & Knowledge

Essential criteria

• Understanding of health and social care management environment and the roles and responsibilities within it
• Understanding of primary care, acute services and the health and social care agenda.
• Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
• Leadership skills that are capable of establishing direction and purpose and leading others effectively within a complex organisational structure
• Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
• Ability to coach, motivate, mentor and inspire
• Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
• Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
• Ability to effectively co-ordinate project activities, to internal and externally set timelines.
• Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
• Numerate and able to analyse, calculate and produce statistical and financial information accurately.
• Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
• Ability to be innovative in service development
• Knowledge of equal opportunities in service delivery and employment

Desirable criteria

• Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
• Ability to successfully prioritise simultaneous activities and projects within time scale and budget
• Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards.

Due to high application volumes, this vacancy may close before the advertised date. Please apply promptly if you meet the Person Specification.

Only candidates who clearly demonstrate how they meet the criteria will be shortlisted.

Interview details will be emailed after the closing date-please check your email regularly.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.
Documents to download

• Job description and person specification (PDF, 672.3KB)
• OH FUNCTIONAL REQUIREMENTS (PDF, 208.6KB)
• CLCH Trust Values (PDF, 720.3KB)