Business Services Operations Manager NCCHS

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Job Description

Role: Business Services Operations Manager

Contract Type: Permanent

Working Hours: 37

Worker Type: Hybrid Worker, currently working 50% in the office, but may change to meet business needs

Salary: Grade H - £38,223 - £41,418 per annum

Location: Harvey Road, NG8 3BB and Loxley House, NG2 3NJ

We are looking for a talented individual to join our workforce as a Business Services Operations Manager - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

In this role we will look to you to support the Head of Tenant Experience in the delivery of a comprehensive and efficient business services support function incorporating all administration and planning activities. You will have overall responsibility for a large team of Business Services Administrators and Operational Resource Planners undertaking a wide variety of tasks. We will look to you to develop and maintain systems and procedures which will enable you to provide comprehensive performance and data analysis allowing for effective management of people and resources within the service.

About You

The ideal candidate will have:

1. Experience of managing administrative and planning functions

2. Ability to make clear decisions at an operational level to ensure service continuity

3. Knowledge of ICT databases, financial and administrative systems and procedures, including extraction of financial and statistical information using computerised systems, e.g. Microsoft Office

4. Analyse information accurately for decision making within a complex construction environment and unpredictable conditions

5. Excellent written, verbal and interpersonal skills with the ability to work collaboratively and communicate with customers and members of the public

6. Ability to be creative, to be able to identify problems and work to create solutions.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.

Closing Date: 3rd November 2024 (midnight)

Interview date: 14th and 18th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.