Business Services Manager

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How you'll help us live our purpose

We've been helping our members save for their future and buy a home of their own since 1845. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too - join our dedicated Property and Business Services team.

As a Business Services Manager, you will be responsible for the management and coordination of all activities delivered by the Business Services function. This will include the line management of the business services team and providing direct support to the Head of Property & Business Services Manager.

You will:

• Manage the Business Services team ensuring they discharge their responsibilities in a professional and timely manner to achieve an excellent standard of customer service.
• Have responsibility for the ongoing support and development of the Business Services team including the setting and monitoring of objectives, development and agreement of PDPs and the completion of annual performance reviews.
• Be the supplier relationship manager for several key business services accounts that provide services to the Society. Inc. Catering, Office Consumables and Travel & Accommodation.
• Work with the appropriate stakeholders to act as the lead for a range of business-related events taking responsibility for the coordination of all relevant department related services.
• Develop and maintain detailed management information for the Business Services function.
• Have an in depth understanding of the Society's Business Service requirements and can act as the point of escalation as a subject matter expert for more complex issues and queries that may arise.
• Adhere to all relevant regulatory rules and guidance applicable to the role.
• Have responsibility to maintain required standards of the Conduct Rules at all times in accordance with prevailing regulatory requirements.
• Maintain full awareness of and conformance to the Risk Management Framework including but not limited to the Information Security and Data Governance supporting frameworks.
• Create an open and inclusive culture, with highly engaged colleagues, delivering required performance management, development and communication actions.

What you'll bring to the role:

• Experience of managing and working with external suppliers
• Some people management experience desirable
• Educated to A Level standard or equivalent experience
• Excellent ICT skills, specifically Microsoft Word and Excel.
• Experience of budget and invoice management
• Excellent organisational, diagnostic, planning and practical skills
• Highly customer focused
• Ability to coordinate and manage individuals across multiple work streams
• Experience of event management

And in return, you'll get the best from us:

• Hybrid working with 60% of your time at home
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards . This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk .