Business Resiliency & Response Senior Associate

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Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Business Resiliency & Response Senior Associate at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

The Business Resiliency & Response Senior Associate will have two core roles, to work with ICB and Firmwide Resiliency to deliver market leading Resiliency plans and playbooks to ensure we know how to respond to threats and incidents which may affect our operation. The role holder will be responsible for a catalogue of plans and will be responsible to maintain the plans, ensure effective testing and manage any lessons learnt.

The second part of the role is during an incident the role requires quick response to support the incident management process during P1 incidents with regulator and Important Business Services triage. The role holder will support in LOB Crisis level Incidents managing the response and key stakeholders including C Suite. They will also need to be able to review actions and liaise with multiple teams to review our response and conduct a Lessons Learnt review.

This role is ideal for highly motivated individuals with advanced problem solving and communication skills.

In return we will invest in your growth and career development at Chase, as you will be working as part of a global network, supporting the newest and innovative ideas in resiliency.

Job responsibilities:

• Ensure Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments have been undertaken in all key locations globally;
• Ensure effective BCPs are in place globally, across all key locations, business divisions and support functions;
• Ensure all business continuity documentation is reviewed, maintained, updated and tested/exercised on a regular basis;
• Support in managing important business services and carrying out impact assessments;
• Identify and manage recovery strategies for critical applications both to the important business services but also to the plan's recovery.
• Documenting key actions & events during an LOB Crisis Incident bridge call;
• Holding a close relationship with Technology Incident Management and Firmwide Resiliency;
• Assist with tracking and reporting on root cause and Lessons Learnt Report;
• Built effective relationships with operation managers and the business to maintain understanding of the impact of incidents affecting the key service lines;
• On call support during out-of-hours, weekends and holidays, as needed.

Required qualifications, capabilities and skills

• Possess excellent proven written and verbal communication skills.
• Prior experience of sending out executive alerts/communication mailers
• Business analytical skills around reporting & governance
• Root cause analysis skillset on the data
• External market knowledge and trends
• Strong problem solving, analytical, and time management skills.
• Self-started / motivated individual
• Excellent communication skills and ability to collaborate with team members.

Preferred qualifications, capabilities and skills

• Bachelor's degree
• Proven Business resiliency skills with the ability to manage, test and maintain a catalogue of plans.
• Proven ability to lead with influence, work methodically and calmly under pressure, facilitating and collaborating with colleagues to deliver the right outcomes for our business and customers.
• Experience in Business Resiliency or transferable experience
• Experience working with tools such as ServiceNow, Confluence, GENT etc.
• Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.