Business Readiness and Communications Manager

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General

Job Title: Business Readiness and Communications Manager

Division: Group Claims

Reports To: Head of Claims Business Management

Key Relationships: Group Head of Claims, Heads of Claims Teams, Claims Team Leaders, Claims Team, UCO, Compliance, Risk Management, IT, Underwriters, Facilities, Finance, Reinsurance, other staff and external clients and service providers.

Job Summary: Support the Claims department in preparing for ongoing technical changes to core platforms. Develop and deliver training and communications programs to ensure users are equipped for current and future updates. Maintain and update business process documentation in line with technical releases.

Key Responsibilities:

• Lead planning and execution of business readiness activities for the Claims Transformation Programme, including Guidewire Claims Centre upgrades and cloud migration.
• Ensure deliverables meet agreed timelines, budgets, functionality, and quality standards.
• Facilitate stakeholder engagement and proactively manage risks related to platform changes.
• Create and distribute communications, including progress reports, dashboards, and ad hoc updates.
• Own and maintain suite of business process documentation, including updating materials post-technical releases.
• Deliver training sessions and workshops to prepare users for system transitions; conduct post-transition reviews to ensure ongoing platform proficiency.
• Coordinate internal communications to ensure stakeholders are informed and prepared for system changes.
• Monitor quality assurance outcomes and escalate bugs, issues, and improvement opportunities. This includes ensuring support models, SLAs, knowledge transfers, and documentation are all in place surrounding go-live activities.
• Participate in regular meetings between Claims and IT, including quarterly PI planning sessions aligned with SAFe methodologies.
• Serve as a main point of contact for business readiness governance and reporting.
• Facilitate the service acceptance approvals from key stakeholders.
• Support Beazley programmes and initiatives where a Claims business representative is needed to ensure Claims users are prepared for technical or process change.

General:

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates FCA and PRA Conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups

Personal Specification:

Education and Qualifications

• Graduate with a degree from any discipline with a mathematics, computer science, technology, engineering, economics, business, analytics, political science, philosophy (with formal logic studies), or risk management background.
• Insurance industry experience
• Guidewire Cloud certifications or experience with Guidewire Cloud Platform are preferred

Skills and Abilities

• Accurate and numerate
• Strong analytical skills with attention to detail
• Able to communicate effectively with others, both verbally and in writing.
• Motivational skills, team worker as well as able to work on own initiative
• Ability to compile and present succinct and accurate training materials
• The ability to work to deadlines and prioritise multiple tasks
• An enquiring mind, able to use all media to obtain relevant information and data for use in management information
• Expert knowledge in business process mapping

Knowledge and Experience

• Proven experience in managing business readiness in conjunction with technical change
• Skilled in delivering accurate and timely communications
• Experience in training and develop of users with a system
• Strong communication skills tailored to diverse audiences and technical levels
• Advanced proficiency knowledge of the MS Office suite products, especially PowerPoint
• Experience working in an Agile or semi-Agile project management environment

Deep understanding of claims processing systems and methodologies, with a track record of collaborating with subject matter experts to achieve business outcomes

Competencies

• Outcome-focused, proactive, and self-motivated
• Professional and adaptable in interactions with colleagues and external partners
• Action-oriented, resilient, and inquisitive
• Entrepreneurial mindset with a willingness to ask questions