Business Process Owner

Business Process Owner

Location: Dublin, Edinburgh, Glasgow, or London

Fixed Term Contract - 12 months

About Us

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year.

Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story.

In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together.

If this resonates with you, come join us at the Home of Guinness.

About the Project

We are pleased to be launching Prometheus - a Transformation Program to put in place a Global Template solution, informed by the discovery phase, that will:

• Define consistent business processes for Brand Homes
• Simplify the core technology platform that enables these business processes.
• Enable core integrations with other key systems in the technology ecosystem like SAP, Secutix, Adyen, CDP (Treasure Data), Open Table

This Global template called "Brand Home in a Box" will be a living platform that will evolve with every release, ensuring we continue to bring best practices shaped by evolving consumer preferences and technology trends into its fold, and delivering on Brand Homes' mission to build high value, highly personalised relationships between our brands, our consumers, and the communities we serve through deeply immersive experiences.

We must start somewhere and the foundational version of the Global template to be delivered by Prometheus will focus on the LS Central Application encompassing, Retail, F&B, Event, Back-office. Over subsequent releases, it will evolve to incorporate additional end to end capabilities across areas, such as, omnichannel, loyalty, data, activations. It will also be made available to more Brand Homes globally.

About the Role

The Business Process Owner (BPO) is a multifaceted role that is crucial for ensuring the successful integration of the new operating system into the Brand Home operations. They will ensure the seamless Integration of the system processes with existing processes and functions within the organization, or where there is no existing processes, design document and embed a new process in collaboration with Subject Matter experts (SME's). They will collaborate with business Stakeholders and SME's to understand process requirements, gaps and areas of improvement to improve the efficiency, compliance and profitability of the brand experiences. They will also ensure the effective incorporation of Diageo processes into the brand homes processes.

You will be responsible for:

Process Documentation

• Design, document, and maintain comprehensive process maps and workflows.
• Continuously seek opportunities for process improvements to enhance efficiency, effectiveness, and quality.
• Implement best practices and lean methodologies to optimize processes.

Critical Thinking

• Studying and analysing existing processes, identifying improvements that could be made with the implementation of LS Central.
• Whereby processes aren't affected by LS Central, requirement is still to review, update and implement process when there is a requirement for it.

Training and Support

• Work with existing L&D teams and Implementation partner to ensure the processes are embedded across all functions in the brand home operations.

Financial Responsibilities:

The business process owner is accountable for the successful integration of the LS Central application into our brand homes operation which is a multi-million investment by the Diageo business. Over 7000+ hours have been invested in the taskforce that preceded this project. The financial accountabilities of a business process owner (BPO) encompass several key responsibilities related to managing and overseeing the financial aspects of their specific business process. These responsibilities ensure that the process is cost-effective, aligns with the organization's budgetary constraints, and contributes to the overall financial health of the organization.

Key financial accountabilities include:

• Making recommendations and decisions on budget reallocations or adjustments as necessary based on performance and changing needs. Implementing strategies and initiatives to reduce costs, improve efficiency, and eliminate waste within the process without compromising quality or performance.
• Defining and tracking key financial metrics related to the business process, such as labour cost, return on investment (ROI), and overall financial performance.
• Providing regular financial updates to stakeholders, including detailed analyses of costs, savings, and financial impacts of process improvements. Identifying and assessing financial risks associated with the business process, including potential cost overruns and financial impacts of process failures.
• Ensuring that the business process complies with relevant financial regulations, standards, and organizational policies.
• Identifying opportunities for improving the financial efficiency of the business process, including optimizing resource utilization, and reducing unnecessary expenditures

To be successful in this role, you will need:

• Educated to Leaving Cert/High School Level
• Fluent English Speaker
• Excellent planning and organisational skills
• Strong Computer Literacy and base understanding of technical architecture
• Exceptional Communicator
• Commercially minded
• Project Management experience or knowledge
• A strong team player with the dexterity to support colleagues and work collaboratively with vendors
• Inquisitive with the ability to use own initiative to solve problems in a methodical manner.
• Hands on individual, keen to work closely with stakeholders to deliver a tailored solution to match business requirements.
• Highly organized and efficient individual with methodical approach to problem solving and a keen eye for detail.
• Clear presenter, able to articulate key messages to a diverse audience.
• Able to deal with difficult situations or individuals with sensitivity and diplomacy
• Experience in a retail, hospitality, F&B, entertainment venue or brand experience.
• Prior experience of process management and improvement.
• Strong strategic perspective with the capability to translate high-level objectives into actionable process improvements.
• Experience in Analytical and problem-solving roles.
• Excellent skills in the areas of leadership, coaching, mentoring, motivating, and communicating consistently. Very strong interpersonal skills.
• Initiative- Can use own initiative to deliver project objectives.
• Flexibility- Able to perform in an ever-changing environment, is highly energetic and dynamic, vigilant, and attentive.
• Teamwork- Ability to work with large teams who are totally focused on providing an excellent outcome.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including:Contemporary work life balance policies and wellbeing activities
• Subsidized gym membership
• Contributary pension scheme
• Comprehensive health insurance for you and your family
• Annual bonus (dependent on performance)
• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent variousviewpoints, experiences andcommunities who generate thought-provokingworkto enhance ourbusiness and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.]]>