Business & Performance Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The Business and Performance Manager for Richmond and Wandsworth Community Drug and Alcohol Service (RWCDAS) will be expected to work across both sites. The post holder will be working in a fast-paced environment with competing demands. You'll support the service in delivering performance targets and business plans, provide professional leadership and line management to administrative and reception staff, and ensure assurance for local and national data set submissions.

For this role, we are seeking a highly motivated and creative individual with excellent business management skills, and the ability to manage multiple agendas in a busy role whilst being able to use your own initiative and skills to problem solve. Good systems knowledge, data collation, extraction and analytical skills, is a must for any applicant.

We encourage you to apply if you have effective communication skills, business management experience, are an imaginative thinker, and are creative and determined in your approach.

Main duties of the job

• To be a key resource to Richmond and Wandsworth Community Drug and Alcohol Service (RWCDAS) in delivering on performance targets and business plans.
• To lead on providing information to support compliance requirements, contract management, performance management, and service developments.
• To lead on and be responsible for the management of specific projects and developments.
• To provide professional leadership and line management support to administrative and reception staff.
• To provide an assurance function for local and national data set submissions for RWCDAS.
• To lead on and support the implementation of successful Health and Safety Policies.
• To advise stakeholders, both internally and externally, on the availability and feasibility of data requests.
• To contribute to operational and strategic discussions and represent RWCDAS at relevant meetings and workshops.

Working for our organisation

Service description

Richmond and Wandsworth Community Drug and Alcohol Service is multi-disciplinary team comprising addictions psychiatry, psychology, nursing, and recovery workers. It is busy and dynamic, offering a range of harm reduction, pharmacological, psycho-social and recovery interventions to clients who use substances and present with a range of complex physical, psychological and social issues. We offer specialist criminal justice pathways, primary care surgeries, a chems clinic, a recovery centre, and a peer mentorship scheme. The consortium operates from 3 main sites: St Johns Therapy Centre in Wandsworth, Ilex House in Twickenham and Cedars Rd in Clapham. South London & Maudsley NHS Foundation Trust is the lead partner of the Consortium, working with our voluntary sector partners We are With You (WAWY), St Mungo's and CDARS.

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

Detailed job description and main responsibilities

Key Responsibilities:

1. Managing Services/ General Duties - To lead on the development and implementation of effective administration procedures for RWCDAS to ensure the efficient and effective operation of these services. To liaise with and promote a positive image to service users, internal departments, and external agencies. To undertake project work as requested and respond to ad hoc information requests from internal and external stakeholders. Where appropriate, to act as a contact person for the Borough Lead and take intermediary action in their absence where required.

2. Managing Clinical Information - To lead and support the effective use of clinical systems (ePJS) within the services for client care and to enable accurate performance and contracting reports. To ensure staff understand the administration systems and have clear roles and responsibilities in relation to clinical record and other data maintenance, including regular audits and data cleansing exercises. To develop and maintain communication and information gathering systems within the Borough and ensure information is effectively distributed. To ensure that staff members enter information into the appropriate systems in a timely, accurate and systematic manner. To implement regular auditing of databases to ensure minimum standards and data sets are met.

3. Clinical Governance Support - To have oversight of the investigation of local complaints and serious incidents. To monitor DATIX themes and actions taken against recommendations made by the complaints dept and SI panel. To undertake audit work as required, including audit of non-clinical policy and procedures and oversight of all governance documents in terms of collation and update/ review. To work as part of a management team to help ensure the service remains compliant with CQC requirements in conjunction with the leadership team.

4. Performance Management and activity reporting - To manage service performance management systems. To ensure that data reporting systems are in place to provide performance reports as required. To provide validated, timely and accurate performance reports for the Service, CAG, Trust and Commissioning Team to meet external and internal requirements. To implement processes and systems to ensure data quality exceeds standards and benchmarks. To monitor activity, performance and work alongside other RWCDAS Managers to ensure standards are met and support continual improvement. To attend regular Richmond and Wandsworth contract monitoring meetings to support contractdelivery and performance management around Key Performance Indicators.

5. Business Planning - To contribute positively and support business planning for Richmond and Wandsworth Addictions Consortium, including the implementation of business plans and service development as part of the management team.

6. Human Resources -To work with the Borough Lead to ensure all Consortium staff have access to supervision, appraisal, training and support. To assist in ensuring there is timely follow up of sickness absence processes. To line manage Consortium administrative staff providing supervision, appraisal (PDP), training, support, performance management and to support and undertake grievance and disciplinary investigations within the administration team as appropriate. To be the lead e-roster super-user and ensure monthly staff returns are updated, correct and submitted on time. To have a service overview on compliance with mandatory training and ensure systems in place to report on uptake of training. To lead and assist in planning and facilitating service recruitment, and to lead on all recruitment of administrators.

7. Financial Performance Management - To work with the Richmond and Wandsworth Borough Lead in monitoring financial performance. To support the production of cost improvement plans as requested. To support budget reviews and service developments. To be responsible for ensuring that the ordering and payment for goods and services follows the appropriate procedures.

8. Building Management - To lead in supporting the smooth-running of the buildings at St Johns Centre, Ilex House and Cedars Rd. This includes oversight and coordination of all building related projects/ refurbishment, and other contractual work. To lead in ensuring that cleanliness, fire, health and safety, confidential waste management and reception standards are in line with expectations for a professional environment. To act as the key point of contact with Estates and Facilities, Health and Safety and Fire leads within the Trust. To oversee cleaning contracts and be the key point of contact with contractors, ensuring regular audits and compliance with health and safety standards and infection control requirements.

9. Health and Safety - To support the management and control of risks identified in the risk registers; To work with the SLaM Addiction Health and Safety Advisor in ensuring compliance with Health and Safety requirements and the completion, collation and timely submission of all Health and Safety compliance audits and documentation. To lead on ensuring emergency preparedness requirements are met for Richmond and Wandsworth sites. To ensure effective systems are in place so that the premises are well managed with problems identified promptly and necessary action taken

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience, plus additional specialist knowledge

Desirable criteria

• Understanding of key issues effecting addiction service provision in the Primary Care, the NHS, and Social Services
• Understanding HR Management processes

Experience

Essential criteria

• Significant business management experience within the public sector
• Experience of successful performance management at service level
• Experience of leading a team and providing regular line management support and supervision
• Proven track record of managing complex and difficult problems with a high level of autonomy
• Experience of operating successfully as part of a management team

Desirable criteria

• NVQ Level 3 Administration
• Management Qualification
• Experience of working within health and/or social care
• Understanding of addiction contracts/sub-contracts and the challenges of operating in a competitive tendering environment
• Experience of using clinical information systems

Knowledge

Essential criteria

• Able to communicate effectively both verbally and in writing at all levels
• Knowledge of addiction national data sets and their application
• Able to produce clear reports setting out information for internal and external audiences

Desirable criteria

• Understanding the needs of service users and a commitment to delivering the best possible service
• Understanding of primary care structures

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• RWCDAS Business & Performance Manager (PDF, 496.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)