Business Manager to the Chief Executive Officer

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

We are looking for a highly motivated, proactive, self-starter, to provide direct support to to support the Chief Executive Officer (CEO). The successful candidate will be able to co-ordinate and manage multiple pressures so that the Chief Executive Officer is able to concentrate on their priorities and maximise the use of this time in delivering their objectives.

This is an exciting opportunity to work in a dynamic role at the heart of an NHS Trust. The role will provide the opportunity to be involved with interesting, complex and high-profile work across the organisation and South East London system. You will need to be motivated, pro-active and a self-starter. You will be adept at navigating the political landscape and willing to grow your networks and build new relationships in order to deliver your objectives. The role will offer you the opportunity to hone and develop the skills you already have to the next level as well as developing new skills in this role.

You will be responsible for supporting the Chief Executive Officer in helping them to deliver their various responsibilities across the breadth of their remit. Although this will vary on a day-to-day basis.

Main duties of the job

DUTIES AND RESPONSIBILITIES:
The post holder will:

• Proactively support the CEO in delivering all of their responsibilities across their Trust portfolio
• Act as a first point of contact for the Executive team, key stakeholders such as NHS England, other Health partners and Local Government, patient/service users, MPs, and Councillors
• Prioritise incoming issues, correspondence and concerns addressed to the CEO, which will include those of a sensitive and highly confidential nature, determining the appropriate course of action, referral or response
• Lead on specific pieces of work, projects and workstreams
• Drafting correspondence on the CEO's behalf
• Scheduling and planning visits for external stakeholders to visit LGT
• Use a high level of independent judgement to prepare or commission briefings for the CEO
• Compile information from multiple sources - where material may be conflicting - for analysis and presentation
• Attend some meetings with the CEO to capture actions and be responsible for subsequent tracking and delivery of such actions
• Exercise sound judgement, being aware of role boundaries to ensure that key business items and decisions are identified, progressed and followed up accordingly, escalating where needed
• Ensuring that key issues and topics are addressed appropriately

Working for our organisation

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million per annum, the Trust provides services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We are committed to working with our partners to deliver the best outcomes for our local communities.

Our people

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for; the patients. Engaged employees perform at their best, and our Equality, Diversity and Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from Black, Asian and ethic minorities background, identify as LBBQT+, and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of Trust staff through training & development
• Making equalities mainstream

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

The post holder will:

• Proactively support the Chief Executive Officer in delivering all of their responsibilities across their portfolio of work at the Trust
• Act as a first point of contact for the Executive team, key stakeholders such as NHS England (both Nationally and Regionally), other Health partners and Local Government, patient/service users, MPs, and Councillors
• Prioritise incoming issues, correspondence and concerns addressed to the Chair, which will include those of a sensitive and highly confidential nature, determining the appropriate course of action, referral or response
• Lead on specific pieces of work, projects and workstreams
• Be responsible for ensuring the Chief Executive Officer is prepared for upcoming meetings and events (for example providing briefing notes, leading on the agenda setting process where needed)
• Anticipate and identify the Chief Executive Officer's needs and concerns and ensure that appropriate action is taken without requiring their instruction
• Use a high level of independent judgement to prepare or commission briefings for the Chief Executive Officer on specific topics, including researching/ benchmarking and analysis of information as required
• Compile information from multiple sources - where material may be conflicting - for analysis and presentation
• Attend some meetings with the Chief Executive Officer to capture actions and be responsible for subsequent tracking and delivery of such actions
• Work closely with the Chief Executive Officer's PA to pro-actively manage the Chief Executive Officer's diary to ensure time is effectively prioritised. Keeping them informed and updated on relevant issues, commitments, and responsibilities, prioritising and following up as appropriate
• Exercise sound judgement, being aware of role boundaries to ensure that key business items and decisions are identified, progressed and followed up accordingly, escalating where needed
• Provide support to the Trust in any way agreed with the Chief Executive Officer

Key Working Relationships

• Establish and maintain excellent relationships with a broad range of internal and external stakeholders. This will include the Executive teams in various organisations across SEL, the SEL ICB, Local Authorities, patients/ service users, MPs. Councillors
• Present information and issues - explaining highly complex issues - to a wide variety of internal and external stakeholders, when required
• Maintain good relationships with key stakeholders to ensure timely and appropriate communication and correspondence

Financial and Physical Resources

• Monitor, validate and authorise invoices using the SBS system for both the Chief Executive Officer and the Deputy Chief Executive Officer
• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
• Continually strive for delivering value for money and greater efficiency
• Contribute to the financial delivery of the NHS ensuring all business management functions are cost-effective and delivered on time, contributing to business planning process where applicable
• Contribute to commissioning of goods and services, as required

Staff Management

If asked, the post holder will be expected to:

• Line manage allocated staff
• Continually communicate with staff, helping to clarify goals and activities and the links between these and the wider Trust strategy
• Recognise, respect, and reward the contributions and achievements of others, valuing difference
• Act as a team player, investing time to generate a common focus and genuine team spirit
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation
• Deal with conflict in a prompt, calm and constructive manner
• Encourage collaborative team working within own team and across Trust
• Identify and address team or individual capacity requirements and gaps to delivery to current and future work
• Identify and develop all talented team members to support succession planning, devoting time to coach, mentor, and develop others
• Continually seek and act on feedback to evaluate and improve their own teams performance
• Actively promote diversity and equality of opportunity inside and outside of the organisation
• Role model the values and behaviours of the organisation

Strategy/ Policy and Service Development

• Undertake regular reviews of systems and processes relating to the Chief Executive Officer to ensure they are fit for purpose, amending where required
• Draft policies and procedures for own role and wider corporate teams as required, which could impact the wider Trust

Other

• All members of the Trust support team will work on a flexible basis. This may mean that, although the main elements of the job are included within this job description, you are asked to cover other areas of the Teams responsibilities. For example, supporting wider meetings and events across the Trust

Person specification

Education / Qualifications

Essential criteria

• Post graduate degree or equivalent
• Evidence of continued professional development

Experience

Essential criteria

• Significant demonstrable experience of co- ordinating projects in complex and challenging environments
• Significant demonstrable experience of successfully operating in a politically sensitive environment
• Significant Experience of managing risks and reporting
• Experience of drafting briefing papers and correspondence for a senior audience
• Experience of monitoring budgets and business planning processes
• Demonstrated experience in a healthcare environment
• Experience of setting up and implementing internal processes and procedures

Skills and Abilities

Essential criteria

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
• Numerate and able to understand complex financial issues combined with deep analytical skills
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
• Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.

Desirable criteria

• Comprehensive knowledge of project principles, techniques and tools, such as Prince 2

Other

Essential criteria

• Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Documents to download

• Candidate Information Pack - Business Manager to the CEO (PDF, 488.3KB)
• Candidate Information Pack - Business Manager to the CEO (PDF, 488.3KB)
• Working at LGT (PDF, 4.2MB)