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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

1. To assist the Quality Manager in producing reports containing complex performance and quality information from various workstreams across the directorates.

2. To assist in coordinating data reporting, such as Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures

3. To assist in the collation of information to support compliance requirements, service developments and inspection processes.

4. To respond to urgent and recurring information and analysis requests.

5. To assist in the implementation, management and development of business information systems including Datix.

6. To line manage the Directorate Administration Team.

Main duties of the job

1) Quality and Performance Management
• Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust
• Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks.
• Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts.
• Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders
• Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels.
• Assist in validating and assuring reports and data extracts

2) Operations Delivery
• Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate.
• Develop and implement effective business and administrative processes throughout the directorate.
• Assist Quality Manager with CQC preparation and inspection processes.
• Build and sustain effective working relationships with staff at all levels.
• Provide administrative and data support to Quality Manager
• Respond to urgent and recurring information and analysis requests
• Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate.

Working for our organisation

Our Values

We take pride in providing specialist care to our service users where our Trust values are at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

Key Responsibilities:

1) Quality and Performance Management
• Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust and directorate to meet external and internal requirements.
• Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks.
• Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts.
• Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical).
• Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels.
• Assist in validating and assuring reports and data extracts to meet the changing business requirements and organisation.

2) Operations Delivery
• Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate.
• Develop and implement effective business and administrative processes throughout the directorate.
• Assist Quality Manager with CQC preparation and inspection processes.
• Build and sustain effective working relationships with staff at all levels.
• Provide administrative and data support to Quality Manager on liaising with colleagues across the Trust, including Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures.
• Respond to urgent and recurring information and analysis requests.
• Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate.

2) Planning
• Support business planning for the directorate and regularly update progress against business plans and action plans.
• Support implementation of business plans and service developments (including Capital Projects) within the directorate.

3) Financial and Resource Management
• Assist Quality Manager in the production of cost improvement plans, budget setting and the production of reports as requested.
• Assist Quality Manager in budget reviews and service developments.
• Assist operational managers in planning and servicing recruitment.
• Support Nursing Directorate leads to provide assurance that all staff have access to supervision, appraisal, training and support.
• Assist managers in planning and servicing recruitment.

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

Person specification

Essential and Desirable

Essential criteria

Educated to a degree or equivalent
evidence of CPD
Business management experience
Data Handling experience including run charts, tables, statistical and data analysis
communicate effectively
IT skills- advanced Microsoft excel , PowerPoint , outlook , teams
ability to work in a demanding environment

Desirable criteria

Post graduate diploma in business or management
experience in the public sector
experience of power BI tool
experience of creating SPC charts
experience of datix and Epjs
presentation, report and minute taking skills
Understanding of key issues affecting service provision in NHS and Social Services

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Business manager and Data Analyst JD (PDF, 157.5KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

Business Manager and Data Analyst

Business Manager and Data Analyst

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