Business Manager

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Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria

• Degree or equivalent senior-level experience in a relevant discipline
• Post-graduate or equivalent senior-level experience in a relevant discipline
• Evidence of up-to-date and sustained personal and professional development
• Relevant leadership or management qualification or equivalent experience

Desirable criteria

• Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
• Training in digital transformation or business intelligence
• Clinical qualification and/or registration.

Experience

Essential criteria

• Experience supporting operational delivery and improvement in an NHS or similar setting
• Experience in performance improvement, transformation, and cultural change
• Experience translating data into insight and action
• Experience in digital optimisation (e.g. EPR, telephony)
• Experience preparing reports for governance and assurance forums
• Experience operating under pressure in complex systems

Desirable criteria

• Experience designing or managing BI dashboards
• Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives

Knowledge

Essential criteria

• Working knowledge of NHS priorities (e.g. Long
• Term Plan, Core20PLUS5, Community Mental Health Framework)
• Understanding of quality governance, assurance, and CQC frameworks
• Awareness of quality improvement & digital systems in healthcare

Desirable criteria

• Understanding of NHS payment mechanisms
• Knowledge of data integration, architecture and quality in BI systems

Skills

Essential criteria

• Excellent interpersonal and influencing skills
• Ability to analyse and interpret complex data and performance metrics
• Skilled in digital and operational transformation
• Strong leadership and collaborative problem-solving abilities
• Ability to coach others in using data, digital tools and improvement methods
• Able to manage competing priorities and work under pressure

Values And Behaviours

Essential criteria

• Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
• Committed to digital inclusion and reducing variation
• Able to work independently and make sound judgments
• Resilient and adaptable in navigating complexity
• Committed to improvement, learning and empowering others

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (DOCX, 1.1MB)