Business Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen for an experienced manager to join Imperial College Healthcare NHS Trust's Stroke & Neurosciences Directorate as Business Manager. We are a regional neuroscience centre providing emergency and planned inpatient and outpatient care for a population of over two million across north west London. Our services span the full pathway - from hyper-acute stroke through to specialist neurology clinics.

Based primarily at Charing Cross Hospital, the directorate is home to one of London's Hyper Acute Stroke Units (HASU), delivering rapid assessment, 24/7 thrombolysis ('clot-busting') and access to advanced imaging and vascular, neurosurgical and neuroradiological interventions. The HASU cares for over 1,700 patients each year in a dedicated 20-bed unit, typically for the first 72 hours following a stroke.

Our neurology service provides both emergency and elective care across subspecialties such as multiple sclerosis, movement disorders, epilepsy, neuro-otology, headache, cognition and memory, neuromuscular disease and more. As part of a comprehensive stroke pathway, patients may receive mechanical clot retrieval (thrombectomy) where appropriate, in partnership with interventional neuroradiology. We also support the Trust's major trauma centre at St Mary's Hospital, with outpatient and follow-up services delivered at both Charing Cross and St Mary's.

Main duties of the job

• Demand and capacity planning and management.
• Responsible for monitoring performance against target / service level agreement (SLA) and reporting this to the General Manager (GM) and Chief of Service (CoS) through the directorate business meeting.
• Responsible for overall operational management of the speciality/specialities aligned to the Division and Trust strategic objectives and relevant business plans.
• Responsible for the delivery of internal and external performance targets relevant to each speciality and to support the General Manager in achieving in any relevant service changes to achieve service change as appropriate.
• Identify opportunities and develop plans for service redesign with the GM and CoS, utilising project management improvement techniques in line with the Trust corporate strategy.
• Responsible for ensuring data is provided regularly in a standard format which can be used without additional analysis for all elements of the business e.g. routine business decision making, monthly performance reviews, business planning, strategic planning etc.
• Line manage, coach and develop staff.
• Responsible for the day-to-day running and administration of the cost reduction programmes

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

EDUCATION

Essential criteria

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience
• Completion of project management skills course, e.g. PRINCE2

Desirable criteria

• Relevant postgraduate qualification

Experience

Essential criteria

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

SKILLS / ABILITIES

Essential criteria

• Well developed business planning and marketing skills
• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues
• Excellent organisational skills and
• time management skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (PDF, 512.4KB)
• FRF (PDF, 304.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)