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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are seeking a highly motivated and organised individual with excellent management and I.T. skills to join our placements service in Southwark. This is an exciting opportunity to play a key role in ensuring the effective commissioning and management of placements across Southwark.

The successful candidate will provide business and operational leadership, supporting the delivery of high-quality, safe and cost effective placements. You will be responsible Southwark funding, placements team and other related services, overseeing provider due diligence and ensuring reviews are carried out in line with agreed timescales.

Working closely with the Clinical service lead, commissioners and finance colleagues and clinical teams, you will help to ensure that placements mee required quality standards, represent value for money and deliver positive outcomes for service users.

Main duties of the job

This role plays a key part in maintaining service quality by overseeing panel administration, ensuring timely reviews, monitoring provider performance, and tracking outcomes. It involves producing high-quality performance reports, identifying trends in placement activity and spend, and supporting informed decision-making across the system.

Working for our organisation

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

Our Values

Detailed job description and main responsibilities

Job Purpose:

To provide operational and business leadership for the Placements Teams, ensuring that systems and processes support the effective commissioning and oversight of external care placements. The post holder will be responsible for managing placement governance functions. This includes providing coordination, provider due diligence, audit, and data quality for funding panel advisory panel and placement review team.

The Business Manager will lead administrative staff, maintain robust business systems, and ensure compliance with financial, regulatory, and contractual standards. The post holder will work in close partnership with clinical teams, finance, commissioning, and external providers to ensure cost-effective and person-centred placement pathways.

Please refer to the attached job description for a detailed list of roles and responsibilities.

Person specification

Qualifications

Essential criteria

Relevant degree or professional qualification or equivalent experience

Desirable criteria

Qualification or experience in Project management support

Experience

Essential criteria

Evidence of continuous professional development.
Extensive administration and management experience with a thorough working knowledge of efficient and effective office procedures.
Experience of minuting meetings
Extensive experience working in busy office environment, utilising secretarial and administrative skills
Experience supporting senior management in a health or care setting
Experience in the development and maintenance of electronic data collection systems
Experience using data systems for reporting and service improvement

Desirable criteria

Experience of supervising/managing administrative staff.
Experience of recruitment and selection of administrative staff
Knowledge of placement or commissioning processes

Knowledge/Skills

Essential criteria

Ability to plan and prioritise workload and work to deadlines
Ability to work under pressure and in potentially stressful situations
Ability to think strategically, plan, implement and review
Ability to support administrative & clinical staff in the use of SLaM's electronic patient and performance systems
To be an effective communicator, calm and approachable
self-motivated, enthusiastic and have a high standard of personal performance
Excellent working knowledge of administrative/office, systems and procedures
High level of competency in the use of Microsoft Office.
Competent in the management of budgets and financial control systems.
Audio typing skills with minimum typing speed of 60 wpm

Desirable criteria

Experience of working within an NHS or Social Care environment

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job description (PDF, 263.9KB)
SLaM Staff Benefits (PDF, 1.1MB)

Business Manager

Business Manager

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