Business Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen for an experienced manager to join the Cardiac Sciences Directorate, as Business Manager.

The Cardiac Sciences Directorate at Imperial has an annual income plan of approximately £65m, and employs over 500 people across a range of professional disciplines. The service incorporates Cardiothoracic Surgery and Cardiology, which itself includes community-based services. Hammersmith Hospital is also home to one of London's dedicated Heart Attack Centres, so includes an emergency portal into our services.

Our Directorate provides surgical, medical and diagnostic services as well as a full suite of outpatient activity, delivered virtually as well as in face to face settings. Our specialist services hold close working relationships with Imperial College, and our shared campus offers superb opportunities for joint working across research and academic portfolios.

The role will be based at the Hammersmith site, where the majority of the services are based, although there are elements of the service at both Charing Cross and St Mary's hospitals, as well as a number of community sites across North West London.

We are looking for someone with significant experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication skills and be able to demonstrate that you can lead and motivate a team.

Main duties of the job

The Business Manager will report to the General Manager and will provide appropriate support to the General Manager and the Chief of Service in the delivery of all operational functions a discrete section of the directorate.

This will include overseeing the administrative functions within the department, and ensuring all key performance targets are met, and Standard Operating Procedures are adhered to.

The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.

The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. These roles will lead on the project management of the cost reduction programmes and organisational change.

The Business Manager is key to the achievement of KPIs for the service, including the management of 18 week, cancer and diagnostic delivery across the sub-specialties. The post-holder will be responsible for day to day operational management of site specific outpatients and diagnostic scheduling services, including the management of administrative staff.

The post is key to delivery of patient experience through responding to patient queries and complaints in person, via PALS or the complaints team and investigating DATIX incidents.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

EDUCATION

Essential criteria

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience
• Completion of project management skills course, e.g. PRINCE2

Desirable criteria

• Relevant postgraduate qualification

EXPERIENCE

Essential criteria

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Experience of writing complex business and project plans with evidence of delivery

SKILLS / ABILITIES

Essential criteria

• Well developed business planning and marketing skills
• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.
• Excellent organisational skills and time management skills

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 808.3KB)
• Functional Requirements Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)