Business Manager

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Business Manager - Customer Division

We're looking for someone who can help us run the Customer Division like clockwork. As Business Manager, you'll work closely with senior leaders to keep things moving, make sure plans are solid, and help us deliver for our people and our members.

This is a new role, and it's all about making sure the division runs simply and smoothly - with a clear operating rhythm, joined-up planning, and no surprises.

About the Role

• Set and maintain a structured operating rhythm for the division - so everyone knows what's happening, when, and why.
• Keep tabs on what's live, what's coming, and what needs attention.
• Spot risks early and help keep delivery on track.
• Feed in insight from across the team to support smart decision-making.
• Help shape strategies, policies, and reports that make a difference.
• Build strong relationships across teams to keep things joined up.
• Support change and improvement - and help us do things better.

About You

• You're default position is 'can-do'.
• You're organised, hard working, and good at making things happen.
• You've led projects and worked across different teams before.
• You know how to turn plans into action - and use data to back it up.
• You're confident presenting ideas and updates clearly, whether in writing or face-to-face.
• You've worked with senior stakeholders and know how to manage competing priorities.

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Jess Wilkinson - jewilkinson@ybs.co.uk