Business Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Patient Service Centre (PSC) is an exciting department that provides an Outpatient booking, Diagnostic booking, Inpatient/Day case booking and Switchboard services. The PSC is a contact centre for patients and referrers into Imperial College NHS Healthcare Trust. This is a very busy contact centre and involves management of high call volumes, accurate data entry and performance targets.

We're an expanding team and play a key role in helping to transform administration services for the Trust, and creating positive patient experiences. We are looking for two experienced Business Managers whose portfolios will cover either the Outpatient Access & Clinics teams, or the Inpatient/Daycase and Diagnostic bookings & Switchboard Teams.

Candidates must be enthusiastic, highly motivated and have the ability to manage and lead large teams spanning across Imperial College Healthcare NHS sites. These roles are best suited to existing Business Managers looking for a sideways move, or candidates who have worked in a Band 7 role for some time. Team work and being able to lead by example is key, and being someone that can be relied upon and can always positively and professionally represent the service is essential. If this sounds like you, we'd love to hear from you.

Main duties of the job

• The Business Manager will report to the General Manager and will provide appropriate support to the General Manager and the Chief of Service in the delivery of all operational functions a discrete section of the directorate.
• This will include overseeing the administrative functions within the department, and ensuring all key performance targets are met, and Standard Operating Procedures are adhered to.
• The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.
• The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally.
• These roles will lead on the project management of the cost reduction programmes and organisational change.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience

Desirable criteria

• Relevant postgraduate qualification

Experience

Essential criteria

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience

Skills/knowledge/ abilities

Essential criteria

• Well-developed business planning and marketing skills
• Ability to analyse and effectively present performance data and identify areas for improvement
• Excellent organisational skills and time management skills
• Ability to influence and negotiate at a senior level within the division and wider trust
• Confident presenter
• Knowledge of NHS contracting process

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 503.0KB)
• Functional Requirement Form (PDF, 232.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)