Business Manager

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Detailed job description and main responsibilities

Leadership

Provide strong, visible, practical, assertive leadership within the Directorate, in partnership with the Management Team

To drive through the delivery of ambitious targets to continually improve business and financial performance for the Service; working with networks inside of and external to the Trust.

Apply new and innovative business management approaches to maximise the organisational efficiency of the Services

Take a lead role in ensuring that the services engage with and manages its relationships with stakeholders effectively including customers (NUH divisions & external organisations), patients, regional partners and with Commissioners including CCGs and NHSE.

Ensure that the support teams within the directorate are clear about what is expected & are working together with clinical teams to achieve Service and Trust objectives.

Business and Financial Management

Take the lead role in the business management and development of commercial expertise for the Therapy Service; managing the business planning processes for the service and ensuring margins are delivered.

Support the Therapy & Rehab Service Management Team in the development and preparation of the Annual plan, business cases and cases of need; identifying viability and risks, developing progressive solutions, determine financial impact and manage expectations as necessary

Actively seek business opportunities in conjunction with the Therapy & rehab Service Management Team, engaging stakeholders and providing influence and focus to the business arrangements

Oversee and support the negotiation of Service Level Agreements, and service specifications for existing and new services

Understand, monitor & support the management of procurements and contracts, SLA agreements and Partnership agreements, managing timely reviews

In conjunction with the Therapy Service Management Team, develop and implement a Services marketing strategy

Develop and implement robust costing and pricing systems for Therapy & rehab Services, with support from divisional finance team.

Provide financial expertise to the Therapy & rehab Service Management Team, to work with Corporate Financial Services to develop and agree Reference Costs. Identify and instigate systems for financial benchmarking, operational benchmarking and business processes.

Advise the Therapy Service Management Team Services and other delegated budget holders within Therapy & Rehab Services to facilitate overall budget performance management.

Implement and ensure adherence to Standing Financial instructions and Standing Orders, Written Financial Procedures and standards of business conduct within Therapy Services

Both individually and as part of the Therapy Service Management Team, to contribute to the development and implementation of the Divisional and Trust Financial strategy.

Performance Management

Develop, oversee and operate effective data capture & reporting arrangements to accurately record and monitor Inpatient and outpatient performance against local and national targets including operational standards, quality indicators and workforce metrics and to pro-actively manage any variances.

To lead the continuous development of local operational standards that are clinically meaningful and operationally appropriate and to ensure the directorate scorecard evolves ambitiously. This will include horizon scanning and networking outside NUH with other Therapy & Rehab service providers to learn from them

To lead the annual activity planning round & to lead on monitoring delivery of activity in all the contracts within the directorate. To be the key contact between the directorate and the NUH Commissioning Team.

Work with the Therapy Service Managers and Team Leaders to rectify any blockages to performance, understand variances & monitoring the achievement and effectiveness of any recovery actions.

Contribute to the balance between short term performance and longer term system reform.

Operationally manage the income and expenditure systems including ensuring activity is recorded, income is recovered appropriately internally (internal trading) & externally and annual expenditure trends are monitored and managed

Suggest and implement opportunities for cost improvement and identifying waste & duplication as part of the annual directorate WR/QI (SIP) plan and monitoring, reporting and managing schemes, this will include schemes that are cost releasing within the directorate & where its cost releasing in specialty budgets

Service Delivery

To develop capacity plans to rightsize the resources to ensure that patients receive timely assessment and treatment in support of achieving optimal flow across emergency and elective directorates

Ensure rigour in the development of business policy and direction, supporting the Therapy Service Management Team to develop services that are fit for the future

Link with other divisions, finance team, procurement and represent the directorate on business and finance issues

Provide and interpret complex data to produce detailed, concise reports and models to assist the Therapy & rehab Service Management Team with decision making for service improvement

Manage the provision of information to support the efficient running of Therapy Services, this will include information about all aspects of service delivery & back office support functions.

Work closely with other services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working.

Develop project infrastructure and process to deliver service improvements, act as the key point of contact & advice for project management

Ensure that projects to develop the service are managed and planned supporting where required

Work with key stake holders to develop project scope, priorities and deliverables

In conjunction with the Therapy & rehab Service Management Team, develop and implement the operation of the Internal Trading/Service Line Reporting account, financial probity of SLAs and Commissioners contracts.

Support Therapy & rehab Services in adopting best practice methodologies to support the Trust's strategic objectives

Research and Audit

Help the cost effective implementation of research projects and audit within the Therapy Service liaising with other departments and directorates as necessary.

Support income streams for research and provide evidence of efficient use of resource to the Research and innovation Team

Governance and Risk

Provide information and guidance to the Therapy & rehab Service Management Team in assessing and financial risk suggesting ways by which this can be reduced

Promote a culture where governance and risk management are seen to be everyone's responsibility

Help ensure that patient safety is at the centre of Service planning, analysis and delivery

To actively participate in governance activities to ensure the highest standards of care & business conduct are achieved

Communication

Establish effective two way channels of communication within the Service and in support of the Division, Finance and HR business partners as required

To establish excellent communication with other managers in the Directorate, Division, other divisions and wider healthcare community to ensure that financial aspects of the service are integrated

Ensure that all financial information is communicated clearly and concisely, using IT programmes to simplify communication of complex issues, e.g. financial and activity trends.

Human Resources

Work with the Senior Service Manager & A & C service manager to ensure smooth running of The business support functions

Manage the operation of the Trust's HR policies such as equality & diversity, discipline, recruitment, workforce change for all managed staff

Ensure that all staff are regularly appraised and have a Personal Development Plan which supports the service priorities and is consistent with NUH's policies and commitments to its people

Promote learning opportunities in a wide range of formats to improve multi-disciplinary & flexible working

Ensure that all managed staff receive appropriate training & on going development to enable them to competently & safely fulfil their roles

Review the A & C workforce to ensure that it has the right numbers and right skills & expertise & plan and participate in recruitment & selection processes

Participate in and contribute to own Personal Development Review, building on own development needs

Promote a culture where staff feel empowered and accountable for service improvement at a local level

Person specification

Training & Qualifications

Essential criteria

• First degree or equivalent experience • Evidence of other specialist management training to diploma level or equivalent experience

Experience

Essential criteria

• Recent experience within Acute Healthcare Sector (NHS) at a management level including project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management • Evidence of having achieved challenging healthcare/business targets through collaboration & engagement • Experience of supporting programmes of change in a complex organisation as part of a leadership team • knowledge & understanding of acute funding regime including commissioning & internal processes for support services

Desirable criteria

• Recent Knowledge or experience of AHP services

Communication and relationship skills

Essential criteria

• Very good communications skills, written and oral • Ability to build successful teams • Ability to influence and motivate staff to deliver challenging targets • Ability to present complex data • Good negotiating skills • Ability to manage conflict • Ability to promote and market NHS services

Analytical and Judgement skills

Essential criteria

• Strategic thinking • Excellent problem solving skills using team when appropriate • Critically analyze complex financial and clinical data sets • Business focused • Sensitive to clinical and political demands • Innovative thinker with the ability to cut through barriers to change

Planning and organisation skills

Essential criteria

• Excellent organisation skills • Record of effective pro-active performance management

Physical skills

Essential criteria

• Well developed IT skills to manage and report on complex performance management information systems

Other requirements specific to the role (e.g. be able to drive or work shifts

Essential criteria

• Flexible approach to cross -campus working

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
• For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 784.3KB)
• Person Specification (PDF, 520.3KB)
• Mindful Employer (PDF, 242.5KB)
• Equality and Diversity (PDF, 122.3KB)
• Equal Opportunities (PDF, 57.4KB)
• Disability Confidence Scheme (PDF, 51.0KB)
• Rehabilitation of Ex Offenders (PDF, 106.0KB)