Business Improvement Manager

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Job Description

Permanent Full-time

Location: Agile

Reports to: Senior Manager - Finance and Procurement

Salary: £40,000+

Line management responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

The Business Improvement Manager is central to TQUK's technical strategy, and is responsible for overseeing the development, implementation and continuous improvement of business systems and processes. This role involves collaborating with various departments, and ensuring that the organisation's systems are efficient, effective, and aligned with strategic objectives.

The role has direct line management responsibilities for a team of Business Improvement specialists, with wide-ranging skills across Project Management, Data Analysis, Systems/Process Improvement and Data Compliance. We are seeking an individual who is focused on continuous improvement and can lead and inspire change within the Business Improvement team and across the business.

Key Responsibilities

Leading and developing a team of Business Improvement specialists covering:

• Project Management
• Data Analysis
• Systems/Process Improvement
• Data Compliance
• Overseeing the development, implementation and continuous improvement of business systems and processes, and managing a centralised roadmap covering each aspect

Managing the relationships with infrastructure related third parties covering:

• Development
• Implementation
• Continuous Improvement
• Support/Issues
• Contract Management
• Compliance
• Managing external IT provider relationships
• Fostering an environment of collaboration and innovation across the business
• Leading on ensuring that systems are integrated, efficient and aligned with strategic goals
• Overseeing an Operational Improvement Scheme, collaborating with Managers and Leaders to promote operational efficiencies and process improvement.

Other Responsibilities

• Maintain excellent working knowledge of Training Qualifications UK products, internal and external processes, and regulatory obligations
• Ensure that TQUK employees are well informed of business improvement initiatives or information from our external IT provider
• Efficient and effective data and file management; inputting, filing, and monitoring of data.

Key Requirements

• Management experience for a minimum of 2 years
• Experience of business improvement in previous roles
• Experience of managing Hubspot CRM, or similar CRM specific projects and business improvement
• Experience in running company wide audits, focused on quality improvement or business improvement
• Experience of project management previous business improvement or management roles
• Experience of working with multiple stakeholders and the "softer skills" involved in leading change and managing competing needs
• A good understanding of data compliance
• English and Maths at a minimum of Level 2
• Good technical expertise and understanding.

Nice to have

Here are just a few of the essential softer skills you will need to successfully join our team:

• Be confident and ambitious with a "can do, will do" attitude.
• Be well motivated, enthusiastic and able to work on your own initiative.
• Work well with others.
• Awareness of the bigger picture and appreciate where your role fits into the business.
• Be passionate about education and the opportunities that it brings.
• Excellent problem-solving skills
• Accuracy and attention to detail
• Be able to have fun!

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP)
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Christmas period closure.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*