Business Improvement Manager

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About the Role

Base Location: Perth or Portsmouth

Salary: £49,559 - £56,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

SSEN are looking to recruit a Business Improvement Manager in either Perth or Portsmouth. Reporting to the Customer Business Improvement & Planning Lead, the Business Improvement Manager is responsible for the implementation and communication of initiatives and change across a specific team within SSEN Customer Service including:

- Leading the implementation of projects, working collaboratively with Customer Journey Owners to design and deliver the communication of customer and colleague led change into the business.

- Manage the impact of change working closely with the SSEN Business Change and Performance and Heads of Department to implement, embed and sustain new ways of working safely and effectively to the benefit of customers.

- Provide expert knowledge and regulation insight to process design to improve efficiencies including developing, designing, testing and implementing new processes.

- Produce and maintain regular progress reporting of implementation pipeline and customer insight in the success of improvements and ensure benefits are realised.

What do I need?

To be considered for this role, we would love you to have:

- Analytical and problem-solving skills, attention to detail and a focus on delivering results.

- Experience developing process maps, flow diagrams and related documentation for process redesign.

- Stakeholder engagement and relationship building skills with excellent communication skills with experience at communicating complex messages at all levels.

- Experience of implementing a wide range of projects.

- IT skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ' Inclusion & Diversity at SSE ' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact stacey.watson@sse.com / 01738 342529.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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