Business Director

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The Business Director is a key senior member of the ITG client service structure with ultimate accountability for the health and growth of between 4 - 8 accounts. Acting as a leader and mentor to all direct reports (Senior Account Directors, Account Directors and/or Account Managers) the BD should have excellent knowledge and understanding of ITG's service offerings, including brand and creative strategy and concepting, photography, content production, CRM & customer data, digital marketing and print management.

Key Responsibilities:

• Relationships: The real heart of this role, it is important to build and maintain excellent working relationships and with key client stakeholders as well as leading, developing, mentoring and nurturing direct reports and their teams.
• Partnership and Customer Service: Managing the team to deliver fanatical customer service is critical to our success. You'll assist the teams to embed themselves with the clients and make ITG an integral part of their business processes
• Marketing and Branding: Demonstrate understanding and aptitude for marketing and branding requirements, innovation and insights for blue chip retailers and brands. Be up to date on technological advancements in the field and be able to speak authoritatively about them.
• Team management: Ensuring all team members have documented appraisals, OKR's and PDP's and facilitating and enabling coaching, mentoring and training as necessary
• ITG Services & Software: Have good understanding of all ITG products and services to demonstrate to clients how they can be of benefit to them.
• Problem solving and escalation: Be the go-to person for all account team queries/problems and challenges, supporting as required and raising the profile of any potential issues internally.
• Commercial: Work closely with the ADs, finance partners and the commercial team to ensure exemplary budgetary and P&L management, driving and optimising profitability and providing context and narrative for any variances. In addition, ensuring all work is invoiced and client debt is kept to a minimum.
• Management Information: Ensuring all management reporting is completed on time and to a high standard (monthly, quarterly and annually)
• Planning and preparing effective, engaging quarterly and annual client reviews, focussing on key achievements, deliverables, and addressing client pain points and opportunities
• Create a programme and plan of growth and development for each client by discovering the relevance, need & appetite for additional services and then converting them as per the plan.
• Client acquisition & retention: As owner of the client relationship, as well as overseeing all BAU activity, it is vital to take necessary steps to plan for contract renewals and drive growth within each client.

Requirements

• Ideally, you'll have a combination of marketing and customer service experience on both client and agency sides in senior roles.
• Experience in a senior customer service role for retail or hospitality clients
• Demonstrable team leadership and management experience
• Strategy, creative, content production and print management experience essential
• Experience of account transition
• Experience of Martech implementation
• Pitch experience
• Able to see the big picture and deal with complex concepts, but also willing and able to get into the detail and pitch in when needed
• Second-to-none project management & organisational skills
• Good problem-solving skills, especially under pressure
• Highly numerate and commercially aware
• Strong written, oral and interpersonal skills
• Good skills in Excel, Keynote, & PowerPoint.
• Self-motivated, sets own agenda, managing often conflicting priorities
• Management of both internal and external stakeholders
• Inspires and engages internal colleagues to get the very best out of them at all times
• Service-led mentality, putting the customer at the heart of everything you do
• Commerciality to maximise profits for ITG
• Hungriness to grow service opportunities within the client for ITG
• Being 'on it' always - we're super-responsive, we treat everyone as though they are our customer, we communicate clearly and quickly and keep it positive and up-beat
• Being human and humble, compassionate and respectful (confident, but never arrogant!)
• Being straight-forward, straight-talking and honest
• Willing to travel, sometimes at short notice

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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