Business Development Manager - Existing Customers

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About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Business Development Manager - Existing Customers

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £35,000 plus large company benefits, company car, bonus, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Reporting to the Managing Director, the Exiting Customer Business Development Manager will be responsible for the full sales cycle relating to the development of additional business from named existing Flow AI customers.

Key responsibilities:

• Research nominated existing accounts determining customer company structure, departments and key customer contacts.
• Research nominated existing account market sector and customer trends and challenges, linking to customer messaging and promotional activity.
• Use a variety of channels and methods to make initial contact with identified key customer contacts and department leads.
• Develop key customer contact and departmental relationships, understanding challenges, initiatives and current/upcoming projects.
• Ensure that key customer contacts and departments are aware of Flow AI's capabilities.
• Keep in continual contact with key customer contacts and departments, refreshing customer aware of Flow AI's capabilities and ensuring any relevant jobs or projects are passed to Flow.
• Actively ask existing key customer contacts for referrals to other relevant internal stakeholders and departments, or where relevant other organisations.
• Ensure that all prospect jobs/projects are managed with the customer, from taking of initial brief, to quotation, to take-on of work.
• Liaise with internal Flow AI departments and account team to pass on updates on progress and hand-over of any new projects/jobs.
• Taking an inquisitive and flexible approach to customer meetings, understanding the drivers, challenges and objectives of both the prospective client contact, their department and their wider organisation.
• Taking an initial understanding of the specific solution requirement, including any operational or budgetary customer considerations.
• Lead the sales process both internally and with the customer, with a focus on a positive outcome.
• Work with the wider Flow AI and approved third parties to develop targeted marketing campaigns, aimed at the promotion and lead generation.
• Take ownership of Flow AI specific marketing campaigns, through input into campaign content, monitoring market response and follow-up on any expressions of interest.
• Ensure that Flow AI sales reporting requirements are completed in an accurate and timely manner, including keeping the CRM updated with current information, plus ad-hoc sales reports as required.

Skills and experience:

• Proven new business capabilities, ideally in a consultative sales environment.
• Flexible approach between both "Hunter" and "Farmer" style approaches to sales, with experience in similar role.
• Able to understand and articulate full scope of business portfolio and articulate in both written & verbal format.
• Technically aware, especially regarding the application of technology to resolve customer challenges.
• Energy and positive work-ethic.
• Able to work collaboratively across internal and customer teams.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life