Senior Sales Associate

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We are seeking experienced Senior Sales professionals to join the team at Dover Street Market. You will be responsible for the creation and subsequent retention of new relationships with clients both in store and internationally, as well as introducing to DSM existing clientele of which you already hold relationships with. By offering the very best customer service and by consistently meeting clients' needs and expectations, you will aim to achieve and exceed the Company's key financial targets.

Key responsibilities include but are not limited to:

Customer Service and Sales:

• Ensuring the very best levels of customer service at all times.
• Selling, directing and driving sales.
• Offering a personalised shopping and styling experience to our clients.
• Delivering the monthly and seasonal sales targets and working closely with the team to do so.
• Ensuring that customers are added to the DSM Database.
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM.
• Maintaining a Customer book of key customers and VIP's.
• Leading by example when it comes to follow-up and clientelling.

Stock and Brand Management:

• Brand Ambassador, taking ownership of specific brand(s).
• Offering advice, expertise and feedback around buying and brand placement.
• Keeping stock replenished and stock rooms tidy.
• Conducting regular stock checks.
• Taking part in bi-weekly processing of stock deliveries.

The Ideal Candidate

Attitude:

• A highly motivated and competent individual able to converse confidently at all levels both internally and externally with staff and clientele.
• A total self-starter able to set the standard by their own professionalism and attitude.
• Comfortable working in a super-fast paced environment.
• Holding and showing the capacity to support less experienced team members with sales conversion. Having the ability to be a supportive and professional mentor and leading by example.
• Must be energetic, self-motivated and self-organised.
• Structured and organised, but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable to work to deadlines / ability to prioritise / optimal time management.

Skills:

• Proven retail sales and expertise within a luxury business for at least 5 years.
• Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands would be advantageous.
• Specific understanding of all collections and stock availability at DSM.
• Client book of potential new business for DSM as well as maintaining DSM existing clientele.
• Language skills would be a plus.
• Knowledge of Retail Pro an added advantage.

What We Offer

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% Employee Discount
• Access to RetailTrust, our Employee Assistant Programme
• Free extended access to Headspace for mindfulness and meditation
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

Equal Opportunity

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.