Business Development Manager
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Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.
Role Profile
The Business Development Manager (BDM) is responsible for driving increases in sales revenues, growing revenue within our existing customer base and the retention of their assigned accounts. They will do this by the identification and winning of business opportunities within a defined sales territory/assigned accounts to achieve set targets by managing ongoing customers relationships. Working in collaboration with cross-functional internal team support to ensure the timely and successful delivery of our solutions according to customer needs.
Key Responsibilities
Manage existing client relationships within the assigned accounts by attending pre-booked client care appointments and using the Citron sales process and defined pricing and policies of Citron, grow and retain the portfolio revenue in line with company expectations.
Present, promote and sell the Citron Hygiene service to new and lapsed prospects by identifying new opportunities within the UK, attending pre-booked sales appointments, and using the Citron sales process and defined pricing and policies of Citron to gain new contracts.
Use SFDC and other company defined IT systems to effectively manage pipelines, report daily activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Works closely with the Customer Success team, Major Accounts/Channel Inside Account Managers and Marketing team as well as regional operations, IT and other team members to enhance the service offering available to new and existing customers.
Attend internal meetings and training full prepared with relevant customer data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards are required by Citron for customer service, hygiene, and environmental consciousness are maintained.
Follow Citron policies for team members, especially but not limited to the Commercial DOA, pricing book, SFDC policies, tender and bidding processes and standard codes of ethics and health and safety that ensure Citron is a great place to work for all team members.
Carry out market research and maintain knowledgeable about the hygiene market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Knowledge and Experience
Essential
2+ years of a proven track record within a Business Development environment of driving revenue, growth and retention through existing client base and new logo acquisitions.
Must hold a UK Driving Licence and have the ability to travel within the UK to attend meetings with overnight stays if needed.
National travel is expected with this role, including London and surrounding areas.
Able to understand and use Sales Related IT systems (Salesforce.com) and use them effectively to manage activities and pipelines.
Desirable
Education equivalent to a bachelor's degree in commerce and/or business studies preferred, or the equivalent in related work experience.
Industry relevant sales experience is preferred but not essential.
Skills Required
Ability to demonstrate the use of advanced sales skills especially but not limited to - listening, questioning, summarising, providing, negotiating, closing, and handling customer concerns.
Understanding of different sales channels within the wider market environment, defined by Citron as third party/cleaning, public sector and commercial.
Strong at building relationships, account management, communication, problem solving, negotiation and interpersonal skills.
Broad business acumen with strong analytical, decision making, and problem-solving skills.
Demonstrates the ability to work in a matrix management environment working closely with sales colleagues in internal, regional, and strategic teams as well as operations, marketing, sales operations, finance, bid team, health and safety and compliance to achieve the business goals.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.
Other details
- Job Family Sales
- Pay Type Salary
- Min Hiring Rate £32,000.00
- Max Hiring Rate £35,000.00
- Travel Required Yes
- Job Start Date 07 May 2024
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