Business Continuity & Disaster Recovery Manager
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Job description
Business Continuity and Disaster Recovery Manager We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You are a skilled leader with a passion for managing business continuity and disaster recovery (BCDR) processes. In this role, you'll take ownership of the BCDR agenda within the Health, Support, and Care (HSC) division, collaborating with the Head of Governance, Risk, and Compliance (GRC) and wider teams to ensure effective unplanned event resolution. You will align divisional processes with group standards while meeting ISO Management System requirements. Your ability to stay composed and decisive under pressure, coupled with strong communication and relationship-building skills, will be key to driving success in this fast-paced and dynamic environment. You will put customers at the heart of decision-making, balancing their needs with pragmatic and effective solutions. As part of a multi-disciplinary team, you'll thrive on building engagement and delivering impactful outcomes. Day-to-day, you will: • Collaborate with Group and Product & Engineering teams to ensure effective recovery plans for HSC products and IT systems, including stress testing. • Work with internal and external hosted service suppliers to verify hosting environments meet recovery standards. • Develop strong relationships with stakeholders, managing supplier performance and ensuring adherence to business continuity standards. • Lead business continuity tabletop exercises and support effective incident recovery management. Your skills and experiences might also include: • Experience leading business continuity and incident management processes across large, multifunctional teams. • Strong leadership and communication skills, with a collaborative and pragmatic approach, and experience in coaching and driving engagement for transformational change. • Proven ability to manage time effectively, solve complex problems logically, and prioritize tasks in high-pressure environments. • Familiarity with IT service management methodologies (e.g., ITIL, COBIT), and an understanding of public sector operations, critical health systems, or clinical safety practices is desirable. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.