Business and Service Improvement Manager

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Detailed job description and main responsibilities

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients.

Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead.

Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards.

Manage the Directorate's central budget and ensure proactive steps are taken to reduce overall expenditure.

Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process.

Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk.

Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trust's exposure to financial risk.

Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team.

Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate.

Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems.

Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities.

Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trust's and the Directorate's service priorities.

Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change.

Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements.

Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary.

Manage and maintain financial systems which will enable the Directorate's services meet their financial targets.

Take appropriate action to ensure that all budgets are properly managed by delegated budget holders.

Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process.

Take lead responsibility for the co-ordination of the Directorate's financial reporting to external bodies such as SEL and Local Authorities.

Leadership

Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets.

Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements.

Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team.

Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications.

Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users.

Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements.

Own and manage the directorate Risk Register

Health & Safety leadership for Community Mental Health Teams

Communication

Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

Person specification

Education/qualifications

Essential criteria

• MSc Degree (or equivalent) in relevant area (achieved or in progress)

Experience

Essential criteria

• Experience of effectively managing significant budgets and the achievement of recurrent efficiency savings.
• Minimum 3 years' experience in a management, business or project management role at a senior level

skills

Essential criteria

• Evidence of successful leadership of transformational change across services, involving other statutory and third sector providers and supporting other providers, teams and individuals to achieve objectives.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 304.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)