Business Analyst - Workspace Infra

Job Title: Business Analyst - Workspace Infra

Location: London

About the Job you are considering:

We are seeking an experienced Business Change Analyst with strong functional expertise to support large-scale Workplace & End‑User Computing (EUC) transformation programmes. This role focuses on business readiness, stakeholder engagement, process change, training, communications, and user adoption-ensuring that infrastructure initiatives (e.g., modern workplace, endpoint upgrades, collaboration tools, device refresh, identity & access changes) are successfully delivered and embedded across the organisation.

Hybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Profile

Change Management & Business Readiness

• Lead end‑to‑end change management activities for Workspace Infrastructure initiatives, including Modern Workplace, M365 adoption, device/OS upgrades, and VDI changes.
• Conduct business impact assessments across roles, user groups, operations, and processes.
• Define readiness criteria, adoption KPIs, and success metrics.
• Manage pilots, UAT engagement, early‑adopter feedback, and go‑live readiness checks for rollout waves.

Stakeholder Engagement & Communications

Build strong relationships with business units, senior stakeholders, operational leaders, frontline teams, and support functions.
• Create stakeholder maps and tailored engagement plans for different user segments.

Training & Adoption Enablement

Assess training needs and develop role‑based learning materials.
• Deliver demos, workshops, roadshows, and knowledge‑sharing sessions.
• Partner with Learning teams to publish materials across LMS, SharePoint, and Intranet channels.
• Monitor adoption, user sentiment, and post‑go‑live trends to drive continuous improvement.

Business Process Alignment

Document process changes, workflow adjustments, and operating model impacts resulting from infrastructure upgrades.
• Work with business teams to embed updated procedures, controls, and policy requirements.

Ensure BAU support teams (Service Desk, TechOps) have updated SOPs, knowledge articles, and runbook

Governance, Reporting & Assurance

Maintain RAID logs and escalate risks/issues with appropriate mitigation plans.
• Track progress against readiness indicators and adoption metrics.
• Support go/no‑go decisions through structured reporting and evidence‑based recommendations.

Required Skills & Experience

Business & Change Management

Strong experience delivering business change in enterprise or regulated environments.
• Proven ability to design and execute change/adoption plans across diverse user populations.
• Skilled in stakeholder management, communication planning, and end‑user engagement.
• Experience in impact assessments, readiness checks, and process alignment.

Functional Knowledge of Workspace Infrastructure

Technical ownership not required, but understanding is valuable.

Knowledge of end‑user technologies such as:

Windows 10/11
• Microsoft 365 (Teams, OneDrive, SharePoint)
• Modern device management (Intune / MECM basics)
• VDI platforms (Citrix, VMware Horizon)
• Identity & Access (Entra ID / Azure AD, MFA)

Understanding how infrastructure changes affect users, business processes, and support functions is essential.

Delivery & Governance

Experience working within Agile, SAFe, Waterfall, or hybrid delivery environments.
• Ability to collaborate with Programme/Project Managers, Architects, and Engineering teams.
• Strong documentation, presentation, and communication skills.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World's Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com