Business Analyst - Service Enablement

About Us

Pioneers from the start. And we're still at it.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

Do you consider yourself to be a solutions-focused, innovative thinker who thrives on overcoming obstacles? Then, we want to hear from you!

At AMS, we're always looking for ways to develop and enhance our services, and our Service Enablement function is no different. We're currently recruiting a Technology professional to join us as a Business Analyst supporting the development of new and existing services.

This role offers you the chance to grow your skills and become a subject matter expert in one of our key growth areas. While the role will challenge you at times, we offer significant training and development opportunities so you can help us advance what we do and offer to our diverse client portfolio.

Key Accountabilities

What you'll be doing:

As a Business Analyst within our Service Enablement function, your main responsibilities will include:

• Providing analytical support for feature development.
• Proactively investigating and assessing issues and trends and offering insight and recommendations to the team.
• Collaborating with other business units to deliver business solutions.
• Support the creation and management of User Stories.
• Supporting the testing of services and processes.
• Assisting Delivery Management in sharing updates on roadmap items and timelines, ensuring effective communication across Technology, Strategy, and Operational teams.
• Leading Scrum ceremonies, including stand-ups, refinements, and poker planning.
• Sharing information at varying technical levels to suit different stakeholders.
• Understanding and supporting the achievement of operational performance metrics.
• Compiling and reporting insights from defect reports, supporting action plans based on these insights.

Skills & Experience

Core Skills and Experience

To succeed in this role, you'll bring:

• Experience as a Business Analyst in an Agile development team.
• Experience leading Scrum ceremonies.
• Familiarity with backlog management tools (e.g., DevOps) and system modelling tools (e.g., Visio).
• Proven ability to define and refine backlog items.
• Experience in understanding customer needs and creating business requirements.
• Strong decision-making and project management skills, with the ability to resolve complex problems independently.
• Excellent written and verbal communication skills.

Desirable (but not essential)

We're especially keen to hear from you if you have:

• A technical understanding of the challenges of SaaS solutions.
• Experience running requirements-gathering workshops.
• Exposure to AI or machine learning concepts.
• A background in recruitment.

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish