Business Account Manager

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Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries - from the smallest Shopify stores to iconic brands like Nike and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands' image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and "light up" their business with high-impact visual media, without worrying about the science behind the electrical current.

Cloudinary is the market leader in providing end-to-end solutions for managing, optimizing, and delivering images and videos in real time. Our cloud-based platform helps businesses streamline their media management workflows, enhance user experiences, and improve website performance. With a strong focus on innovation and customer satisfaction, Cloudinary is trusted by thousands of companies worldwide, from startups to Fortune 500 enterprises.

We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality

Key Responsibilities:

• Develop and maintain strong relationships with key stakeholders within client organizations.
• Understand clients' business objectives and challenges to effectively position Cloudinary's solutions.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
• Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
• Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
• Monitor client usage and performance metrics to identify areas for improvement and optimization.
• Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.

About You:

• 5+ years of experience in a similar role
• 5+ Experience maintaining existing client contract renewals, cross selling and upselling within these existing accounts
• Negotiate pricing and contractual terms to close sales as required
• Proven experience in account management or sales roles within the SaaS industry.
• Strong understanding of cloud-based technologies and services.
• Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences.
• Maintain accurate pipeline management in SFDC with highly proficient forecasting
• Strong negotiation skills with a track record of successful outcomes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in other languages spoken in the EMEA or APAC region is a plus.
• Willingness to travel occasionally for client meetings and industry events.
• Bachelor's degree in Business, Marketing, Computer Science, or related field is a plus, or equal work experience
• Working rights for the UK and willingness to come in minimum 2+ days per week to the office

Why Join Cloudinary:

• Opportunity to work with cutting-edge technology and industry-leading clients.
• Collaborative and inclusive work culture that values creativity, innovation, and diversity.
• Competitive compensation package with performance-based incentives.
• Flexible remote work options and opportunities for career advancement and professional development.

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If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager for EMEA & APAC.

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Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.