Build Quality Assurance Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

  • Assures consistency among project financial, product and service forecast activities.

  • Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

  • Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

  • Conducts thorough risk management for all project risks and opportunities.

  • Seeks to define new opportunities to expand and renew contracts with the customer.

  • Leads the project team and may perform some line manager responsibilities.

  • Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

• Plans and Manages the rollout of the deployment activities for whole or part of a customer project ensuring the project is delivered in scope of contractual obligations and within forecast cost, time, required quality and compliant with applicable H&S regulations.
• Accountable for allocated region to develop and maintain all project planning and scheduling as required for the project and stakeholders, both Nokia internal as well as external
• Analyzes the feasibility of the deployment schedule in collaboration with the project management team in terms of resources (internal and subcontractor teams) to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites
• Lead the request for collection of all information and/or deliverables from all stakeholders (Design, Permits, Materials and As-Built Team) to enable the deployment progress and completion
• Liaises with Project Manager for operational needs related to variation events, risks, planning, budget, qualityKey stakeholder in the subcontractor selection process with the project management team and procurement as well as the subcontractor onboarding process.
• Owns and manages all operational aspects of the subcontractor relationship including conducting subcontractor performance evaluations
• Build and maintain relationship with construction stakeholders in customer team required for the customer acceptance process and ad-hoc site visits / inspections
• Build and maintain relationship with 3rd party stakeholders (Municipalities, asset owners, road authorities/owners, public safety officials, general public,...) that will directly or indirectly be impacted by the deployment of the network.
• Ensure all subcontractor resources have the required level of expertise and accreditation/qualifications
• Verify that performed work are in accordance with the solution and the scope of work
• Review periodically the progress reports in the applicable Nokia tools and collects actual delivery performance information and compares actual performance with baseline and perform necessary escalations where applicable
• Validate any variation or change in the deployment that has impact to cost or schedule is supported by an approved change
• Report any variation or change not already supported by an approved change
• Ensures that plans, schedules and forecasts are kept up to date and communicated to relevant stakeholders
• Identify, report and monitor project risks both within and outside of work domain
• Directly responsible for the site supervisors assigned to your projects, coordinating, assigning and prioritizing the work to each of them
• Oversee, together with assigned supervisors, internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
• Competence development planning and training of internal as well as sub-contractor teams within project-relevant tasks
• Identifies, reports and support up-scopes with the Customer Project Management team
• Identifies, reports and support cost improvement and efficiency improvement opportunities.
• Accountable for all deliverables and conducting of the customer acceptance process for assigned sites
• Ensure daily progress tracking is in place by supervisors and subcontractors including the updates on the relevant tools
• Accountable for cost control measures on work area
• Accountable, in co-operation with the supervisor, for acceptance of all works delivered up to and including site handover by the subcontractor

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.