Broker Development Manager

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Job Description

Key Accountabilities & Role Requirements:

Broker Relationship Management

• Support the day-to-day management of relationships with a portfolio of brokers across the UK and Europe.
• Act as a point of contact for broker queries, escalations, and operational matters.
• Assist in the planning, preparation and delivery of broker engagement activities, including meetings, presentations, and events.
• Build trusted relationships with broker contacts.
• Ensure consistent, high-quality service delivery to broker partners.

Business Development & Market Engagement

• Support new business initiatives and broker-led opportunities in line with WSI's growth strategy.
• Assist in identifying distribution opportunities and areas for relationship development.
• Monitor market developments, broker strategies, and competitor activity, providing insights to senior stakeholders.

MI, Data & Insights

• Produce, analyse, and interpret broker MI, including sales metrics, pipeline activity, and performance against targets.
• Maintain accurate records of broker interactions and distribution data.
• Translate data into meaningful business insights and recommendations for underwriting and senior management.

Skills & Competencies Required:

• Commercially curious with a strong interest in the Lloyd's market.
• Proactive, self-motivated, and keen to take ownership of responsibilities.
• Comfortable working with data and translating analysis into insights.
• Collaborative team player with a client-focused mindset and global outlook.
• Adaptable and resilient in a fast-paced market environment.

Qualifications & Experience:

Essential

• Experience in broker or carrier management, business development, underwriting assistant, or distribution role within the Lloyd's or London market.
• Strong analytical capability with experience handling, interpreting, and presenting MI and data.
• Excellent communication and interpersonal skills, with the ability to build effective internal and external relationships across geographies.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft suite and CRM systems.

Desirable

• Experience within a Lloyd's managing agent or syndicate environment.
• Experience managing European broker or carrier relationships.
• Exposure to collaboration with US-based stakeholders or international distribution teams.
• Knowledge of Lloyd's market practices and distribution structures.
• Exposure to business planning, market strategy, or account planning.
• Familiarity with reporting tools or data visualisation platforms (e.g. Power BI).

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. #wspi

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

About the Team

Westfield Specialty International Culture

Our culture is centred around three core values: Excellence, focused on high performance, agility and embracing change; Ambition, where inquisitiveness, challenge and a bold approach is encouraged; and Collaboration, delivering shared goals through collective expertise, diversity of thought and transparency. All three are underpinned by Reward & Recognition, where people are supported & respected, and success is celebrated.