Brand Sponsored Partner, Coach Handbags

Permanent full time vacancy (37.5 hours per week)

Key Responsibilities

Your role will be varied but typical responsibilities will include: 

- Delivering excellent and market leading customer experiences.

- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved. 

- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through

personalised and social marketing. 

- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.

- Helping to create and supporting marketing events to drive footfall and secure new customers.

- Maximising productivity by offering ideas for continuous improvements. 

Essential skills you'll need

- Basic IT literacy.

- Strong communication skills

Desirable skills you'll need

- Experience of working in a customer facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, everyday.