Brand Experience Manager

Role Summary

As a Brand Experience Manager, you'll play a critical role in making sure our difference is felt by every customer that visits your store. You'll influence the execution of all in-store customer touch points, creating inspiring retail theatre through virtual and in-store events and services, social media and local marketing. 

You'll work closely with the leadership team and individual Personal Stylists and Home Design Stylists to deliver inspiring customer services.  

Key Responsibilities

Daily responsibilities will include: 

- Work alongside shop teams to deliver engaging and inspirational touchpoints at every stage of the customer in-store journey.

-  Achieving commercial and operational targets of local events, product services, experiences and marketing activity.

- Using insights to plan strategic events/experiences and social media activity that inspires and excites our customers and helps drive football into the shop.

- Being a role model for great customer service and supporting Partners to deliver it at every customer touchpoint.

- Providing outstanding leadership and people management to your Partners and creating an inclusive culture where they can develop. 

Essential skills you'll need

- A passion for customers, putting them at the heart of everything.

- An understanding of the Partnership ambition to offer differentiated service and presentation that is aligned to our values.

- A strong understanding of Retail, including our competitors and the wider social, political and economic factors which impact our business.

- Relationship building skills with the ability to build rapport in order to collaborate and build lasting connections.

- The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge.

- Strong skills in influencing and negotiating.

Desirable skills you may have

- Great team working experience/skills.
- Disciplinary and Grievance experience.

- Hiring Manager/recruitment experience.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- This role is subject to pre-employment screening.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Ensure you have an up-to-date CV.