Branch Network Area Manager

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About The Role

Contract type: Permanent

Hours: Full-time, 35 Hours

Salary: £54,000 - £58,000

Location: Head Office (Nottingham) & Field Based

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

Are you passionate about inspiring people, fostering a culture of inclusion, and creating a dynamic environment for learning and growth? Nottingham Building Society is looking for an exceptional leader to work closely with branch managers to bring our purpose to life across their region. This is an opportunity to cultivate and engage a team where diverse talents thrive, customer relationships deepen, and communities feel valued.

As an Area Manager, you will be at the forefront of our customer first strategies. You'll empower managers, support extraordinary customer service, and drive growth through lasting relationships. You'll lead with impact, establishing Nottingham Building Society as a centre of excellence for service and integrity within the community.

With a focus on creating a future-focused branch network, you'll lead the transformation needed to meet evolving customer needs and market trends. This is a brilliant opportunity for someone looking to make a difference, inspire teams, and champion a culture of learning and respect.

Here's a taste of what you will be doing as an Area Manager at Nottingham Building Society: -

• Oversee the daily operational performance of all branches, ensuring alignment with operational standards and efficiency.
• Work closely with Branch Managers to review performance, provide guidance, and drive improvements.
• Grow the savings balance sheet across all branches and deliver an improvement in the NPS scores across all branches.
• Identify opportunities for modernisation, digital integration, and community engagement.
• Champion a customer-centric culture, ensuring that branches consistently deliver high-quality, personalised services and drive initiatives to enhance customer satisfaction and retention across all branches.
• Create and champion a motivated, inclusive and continuous learning culture within the branch network.
• Monitor market trends, competitor activities, and customer needs to inform the evolution of the branch network strategy.
• Monitor and manage the financial performance of your area, focusing on profitability, cost management, and revenue growth.
• Lead, mentor, and develop branch managers and their teams, fostering a high-performance and collaborative culture.
• Promote employee engagement and retention through clear communication, recognition, and development opportunities.
• Proactively manage regulatory, operational, financial, and reputational risks related to the branch network.
• Utilise data and analytics to inform strategic decisions regarding branch operations, customer trends, and financial performance.

About you: -

• Extensive experience in a transferable role with strong knowledge of financial services.
• Experience leading multi-site teams with an ability to build, engage and inspire colleagues and leaders.
• A passion for driving an inclusive culture, continuous development and building engaged, high-performing teams.
• Proven success in establishing key relationships and exhibiting advanced influencing skills with all levels of management and leadership.
• Ability to lead colleagues through transformation and modernisation initiatives.
• Strong communication, negotiation, and interpersonal skills, with the ability to motivate people and drive outstanding performance.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, car allowance, 27 days annual leave (increasing to 29 days from January) plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.