Branch Manager - Swindon

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Job Introduction

An opportunity has arisen within our Swindon Branch for a Branch Manager. The branch currently look after a good range of both corporate and private banking customers in a well-established local market. The new Branch Manager will combine people management with strategic leadership to drive the ongoing development of the branch, grow the business throughout the patch, ensure continued good administrative order and maximise the potential of the team. You will work collaboratively with colleagues across the District and wider Bank, contributing towards the long-term strategic success of the organisation.

M ain Responsibilities

• People management, leadership, development, engagement and wellbeing of a team of Corporate and Private Banking account managers and Account Manager Support.
• Responsible for all aspects of the Branch operations including the Business plan process , business development, credit, operational risk, administration, financial control, culture, recruitment, compliance and regulatory matters including adherence to the Bank's instructions and training and competence procedures.
• Responsible for adherence to the Bank's credit policy, including the Responsible Lending Policy and Arrears & Repossessions Policy, instructions and guidelines, maintain oversight of all lending decisions in the branch and any collections and recovery process, to ensure customers are treated fairly
• Operate within the secured and unsecured lending discretion as awarded by the District Head and Head of Credit, with the ability to delegate lending discretions to their account managers.
• Grow and develop a branch's profitability in a local market by providing effective business leadership in all stages of branch development and respecting the geographical area of operation for the branch.
• Sound understanding of the local business market; maintain and develop relationships with individuals, professional firms and business introducers.
• Thorough understanding and effective deployment of the Handelsbanken business model, products and steering systems including credit, finance (including pricing) and HR policy.
• Leading and working with the rest of the team to achieve the goals in the Business Plan and ensure the highest levels of customer service and satisfaction, maintaining oversight of any complaints from branch customers and ensuring they are handled in accordance with internal policies and instructions and that complainants are treated fairly.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• A senior manager and leader, with a strong business focus and successful track record
• Experience successfully developing business
• Excellent communication and presentation skills including negotiating and influencing others
• Proven people management and development skills including promoting diversity and inclusion and managing challenging Employee Relations matters
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
• Ability to work well under pressure

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

There will be a two stage interview process including a competency based interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk .

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