Branch Manager - Halesworth
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About the role
Do you have a strong passion for providing exceptional customer service?
We are looking for someone to join our Halesworth Branch, IP19 8AR.
We are searching for an enthusiastic, motivated individual who will go above and beyond to provide excellent customer service through the branch network by effectively and efficiently managing the day-to-day operations in the branch.
You will take satisfaction in leading your team by undertaking people leader activities for the Member Assistants in your branch, including return to work interviews, annual appraisal reviews and development conversations.
You'll also be interested in being an ambassador for the Society in all interactions with the local community and supporting branch staff to engage in community initiatives and provide financial and digital education to members and the wider community.
Salary and working hours:
Annual salary of £17,485 per annum (FTE £34,000 per annum).
Monday to Friday, 9am to 3pm (18-24 hours a week). Rotated Saturdays are required.
Your day-to-day activities
Ensure your branch team deliver outstanding customer service including face-to-face, inbound and outbound telephony services and support with digital product offerings.
Deliver good outcomes for members including those who, due to different circumstances, could be deemed as vulnerable.
Take personal responsibility for the branch adherence towards policies and procedures and evidence this compliance via the completion of regular checks.
Train and develop all branch colleagues to ensure they have the skills, knowledge and confidence to meet the requirement of all customers, the expectations of the Society and requirements of the Risk Management framework.
Support weekly training sessions, liaising with Regional Managers and other Branch Managers to ensure this covers both routine and specific branch requirements as well as wider training developed across the Society.
Ensure the company ESG strategy is enabled and embedded within all aspects of the service provided in the branch.
Plan and deliver effective day-to-day operations for the branch ensuring all colleagues are productive and motivated throughout the working day.
Ensure the branch meets all defined KPIs for customer service, compliance and product uptake.
About you
As a Branch Manager you will:
Be able to demonstrate a good level of competency in Maths and English at the GCSE or A level.
Excellent leadership, communication and interpersonal skills to effectively train and support staff members.
Confident, with a passion for delivering exceptional customer service.
Strong decision making and problem-solving skills.
Have experience in the financial service industry (desired).
The Suffolk Building Society will reward you with:
Success-Sharing Bonus (discretionary)
Financial support with ongoing professional development
26 days annual leave plus bank holidays (pro-rata)
Pension scheme, and free pension advice
Private Medical Insurance
Life insurance
Wellness programmes
Healthcare cash plan
Retailer discounts
Free uniform
Opportunities for volunteering with local charities
When applying for this role, please submit a CV and details of why you are interested in the role.
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