Branch Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Branch Manager

Job Type: Full-time

Working hours: Monday - Friday and alternative Saturday(08:00 - 12:00)

Pay: From £35,000.00 per year + bonus

Location: Royal Tunbridge Wells, UK

Our client, Professional Building Supplies, is seeking a dynamic Branch Manager to lead and inspire a team, build strong relationships with the local trade, and support the Area Sales Manager in securing new business opportunities.

Key Responsibilities:

Leadership and Team Development:
• Lead, motivate, and inspire the branch team to exceed customer expectations and achieve sales targets.
• Encourage teamwork and a positive work environment, fostering a collaborative and supportive team spirit.
• Ensure all team members are properly trained and developed to perform their duties effectively.

Customer Relationship Management:
• Build professional, friendly, and efficient relationships with local trade customers.
• Proactively reach out to customers to maintain business and address any issues promptly.
• Ensure all customer requests, enquiries, and queries are handled efficiently and professionally.
• Deliver an excellent customer experience, both internally and externally.

Operational Excellence:
• Manage the branch's daily operations in alignment with company policies and strategies.
• Maintain accurate stock levels and collaborate with Procurement and Finance for optimal stock management.
• Ensure timely handling of deliveries and proper direction of any logistical matters.
• Implement initiatives effectively within the team.
• Support the Area Sales Manager with take-offs, quotes, and enquiries to develop business opportunities.
• Identify areas of opportunity in customer relationships, product offerings, and competitive positioning.
• Accurately report branch performance and significant matters to the Operations Directors.

Ideal Candidate:

Strong leadership skills with the ability to inspire and motivate teams.

Ability to manage customer expectations and ensure high levels of customer satisfaction.

Excellent interpersonal and organisational skills.

Ability to react professionally to changing demands and situations.

Outstanding verbal and written communication skills.

Sales and service with commercial awareness.

Conflict resolution skills for managing both customer and team member issues.

Enthusiastic about developing new skills and learning about new product ranges.

At least 3 years of senior-level experience in the building materials industry.

Requirements

At least 3 years of senior-level experience in the building materials industry.

Outstanding verbal and written communication skills.

Sales and service with commercial awareness.

Strong leadership skills

Benefits
•

• Salary: From £35,000.00 per year + bonus
• Bereavement leave

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Pension shame
• Phone and laptop
• Bank holidays