Boutique Manager
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Description
Job Title: Boutique Manager
Location: Marylebone High Street
Reporting To: Area Support Manager
Who we are
At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to
be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious
materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine
jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships
with our community, who we owe our success to. We are looking for someone special to join our team to help us
make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service
that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and
a loyal and growing community who advocate for us.
The Boutique Manager role is an exciting opportunity to help:
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drive sales and exceed targets through exceptional customer service and building a client business
people management and coaching to deliver the above
maximise store efficiency through operations management
What you'll do
Driving Sales
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Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth a
improvement are maximised
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Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same
consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat
business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a
program of revenue driving events
Building a Strong Team
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Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and
training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop
their career
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Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Implement approved brand and product training program across your team to ensure consistent and effect
styling advice and inspiration to all customers
Delivering Efficiency
Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents
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Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
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brand at all times
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Ensure in store experience is in line with the guidelines and Brand standard
Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issu
Ensure accurate payment processing and cash handling through regular training of your team
Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular
training of your team
What you'll bring
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Experience leading and coaching a team to success with the ability to coach others and develop people
in their retail roles
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A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
To be successful at Monica Vinader...
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You are a doer
You're a team player
You're humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer
service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal
experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
Page 2 of 3
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in
others. We are open and honest with each other while ensuring we take an empathetic and supportive
approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine
focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are
exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to
make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement
sustainable changes to ensure that career opportunities and progression are open to all. We commit to
celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job
description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
Page 3 of 3
At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Further information is available at www.monicavinader.com