Boutique Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Boutique Manager

HOW WILL YOU MAKE AN IMPACT?

We are looking for a Boutique Manager for our Flagship retail boutique. While reporting to the Managing Director, you will be responsible for effectively building and implementing local strategies and leading the team to further develop sales, CRM and client service within the boutique.

Key responsibilities:

• Drive sales team to consistently achieve or exceed sales targets
• Maximize business opportunities by creating synergies and efficiency throughout the entire boutique
• Responsible for defining and implementing the boutique action plan
• Daily, weekly and monthly result analyses
• Regularly check the achieved results with the Managing Director and proactively propose necessary adjustments
• Collaborate with all Corporate Departments in Milan (e.g., visual merchandising, merchandising, marketing, etc.) on the implementation of global guidelines and action plans
• Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with the Marketing Manager to implement CRM strategies to improve new client acquisition and loyal client retention
• Actively promote networking activities including client events
• Stock management and development of the team:
• Motivate and support the team, including Deputy Manager and Sales Associates
• Communicate strategic brand strategies to the team
• Animate the boutique through regularly team meetings (daily, weekly, monthly etc), ensuring that staff is aware of the targets and client experience best practices
• Ensure that administrative and HR tasks (including but not limited to rota arrangement, commissions, sickness & absence control, etc.) are being managed
• Actively participate in recruit process for your team and provide proper induction and training to the new starters
• Develop and implement training strategy for the sales team
• Lead the performance management process through regularly scheduled individual meetings with the sales team, including annual performance review
• Ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
• Ensure development of long term client relationships resulting in enhanced business opportunities
• Ensure a model luxury experience for our clients and maintain a regular presence on the floor
• Manage operating costs: monitoring, analysis and action plan recommendations in order to optimise controllable costs
• Ensure that all operating procedures are strictly adhered to (stock management, security, audits, financial processes etc)
• Manage daily set up and break down of boutique for opening/closing, as needed
• Work closely with the Harrods team to ensure a smooth collaboration between the teams
• Possess deep understanding and knowledge of brand and full range of all products and services to convey Buccellati heritage and values
• Promote the implementation of new technology based service tools
• Understand and comply with Buccellati security and operational procedures (e.g., product handling, inventory control, press shoots etc.)
• Ensure the team apply security regulations concerning clients, staff and stock
• Ensure the team follow regulations and instructions concerning credit cards and other accountancy procedures
• Possess a full understanding of the relevant marketplace and client demographic
• Uphold Buccellati image by maintaining professional demeanour at all times and be an ambassador for the Maison
• Ensure the highest standards of the boutique maintenance (cleanliness, materials' wear), and display equipment (display cases, props, catalogue stock etc)
• Control the staff presentation: uniforms, behaviours, language, attitude to clients.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Solid experience in business and people management, especially in the field of luxury retail
• Fluent in English; additional language skills are a plus
• Available to work retail hours including weekends
• Strong leadership skills
• Ability to work in a fast-paced retail store environment
• Flexible mind-set with the ability to embrace changes
• Excellent analytical, organizational, and interpersonal communication skills required
• Proactive approach to analysing business and human resource needs
• Ability to project an approachable and professional image in personal appearance, manner, and demeanour

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage - Interview with the Managing Director

3rd Stage - Interview with the Human Resources Manager

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

#Buccellati

#Oneofakind

#WeCraftTheFuture