Bingo Rewards Executive
Job Description
Are you ready to take on an exciting challenge in the world of high-value customer engagement? Join us as a Bingo Rewards Executive and become a key player in our esteemed High-Value & Loyal Customer Division at Rank Interactive!
Working hours: Mon - Friday 9am - 5pm with a Tuesday shift of 12pm - 8pm. You may be required to work the occasional weekend due to events.
As a Bingo Rewards Executive, you'll play a crucial role in managing customer accounts and supporting the Rewards Team Manager in retaining, reactivating, and acquiring high-value players. Your responsibilities will range from nurturing customer relationships to promoting safer gambling practices and organizing hospitality events, all while implementing targeted marketing strategies. Working across multiple products, particularly Bingo and Slots, you will engage with customers through various channels like email, phone, live chat, and account messaging to provide exceptional service and drive revenue.
In this role, you'll be at the forefront of ensuring responsible gambling by monitoring customer spending and adhering to regulatory guidelines, while building strong rapport with players to identify concerns and opportunities for growth. Your ability to retain existing players, reactivate dormant accounts, and acquire new customers will be vital to our success. You'll handle daily player feedback, manage investigations and escalations, and collaborate with key departments like Customer Verification, Safer Gambling, Fraud & Payments, CRM, and Customer Service to deliver seamless and high-quality customer experiences.
Beyond day-to-day responsibilities, you'll have the chance to host exclusive events and high-end activities, deepening relationships with valued customers and opening up new business opportunities. In this dynamic environment, you will thrive by meeting targets and KPIs, driving success for the team. Your enthusiasm for customer satisfaction and ability to foster long-term engagement will help set new standards for excellence in the rewards program.
Qualifications
- Strong customer service and sales skills
- Proven knowledge and/or experience of gaming/bingo
- Knowledge of customer service and retention
- Proficient in Microsoft Excel, Word and Outlook
- Ability to manage and host a group of customers in person
- Excellent communication both written and oral
- Strong interpersonal skills
- Excellent time management and organisational skills
- Enthusiastic team player with the drive to work independently
- Outgoing personality with a 'can do' attitude
- Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation
Additional Information
#LI-Hybrid#LI-MS1
You're probably wondering outside of a fun, exciting and varied role - what else do you get? You'll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.
We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.]]>