Senior Floor Manager

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Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

• Lead and inspire team members through effective communication and setting clear expectations. Showcasing continuous support throughout their career progression journey, consequently building a motivated and high performing team.

• Collaborate with Senior Management to strategize, implement and track the most effective operational processes within store to drive sales and exceed KPI targets.

• Over manage the stores daily floor operational needs. Constant evolvement of required staff headcount, placement and abilities to ensure all daily targets are met.

Role objectives and KPI's:

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.

• Drive store sales through effective merchandising, stock replenishment & team motivation.

• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.

• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.

• Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.

Skills and Experience:

Demonstrated experience in a people leadership role with evidence of ability to adapt management styles to various store colleague needs.

Flexibility to work varied shifts, including weekends and holidays, based on store requirements.

A Strategic mindset with proven evidence of tracking and developing business processes in order to increase store success.