BI Requirements and Assurance Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

This post will sit within the BI team for the Trust however will provide core data analytics, insights, modelling, data visualisation and strategic business intelligence to the COO's office. It will be required to work dynamically across rapid requests in response to operational challenges, short- and medium-term reporting to inform operational improvement and optimisation, as well as long term projects to support fuller pathway redesign and transformational work.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job
• Liaise with senior managers and key stakeholders in defining and prioritising requests for reports and dashboards.
• Ensure Requirements Manager is carrying out duties to ensure that requirements and user stories are captured and understood and are aligned with the trust strategy.
• Research and utilise best practice to ensure that a variety of techniques are used to understand, document and confirm business requirements.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

About the team:

The informatics team is split into two areas, data delivery and requirements & engagement. These teams work together to deliver against our service model to the organisation.

We work in an environment of collaboration, and whilst we endeavour to deliver information in a right the first-time environment, we have also created the space for teams and individuals to test out new technologies or interest projects within ring-fenced time - often in collaboration with external consultancies who support and encourage learning within the team.

About the location:

The Digital Services Informatics team is based at Jeanette Wallace House, in-between Bromley and Croydon (CR0 1ER)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

Detailed job description and main responsibilities

Key Responsibilities:

Liaise with senior managers and key stakeholders in defining and prioritising requests for reports and dashboards.

Ensure Requirements Manager is carrying out duties to ensure that requirements and user stories are captured and understood and are aligned with the trust strategy.

Research and utilise best practice to ensure that a variety of techniques are used to understand, document and confirm business requirements.

Responsible for prioritising work programme for Requirements Manager as and when necessary.

Assuring technical definition of all information requests ensuring alignment to national strategies, regulatory requirements and local Trust requirements.

Assuring that complex aims and needs are translated into clear and manageable plans.

Identify and manage resource requirements to support product development and maintenance.

Provide assurance to stakeholders that requirements and definitions for reports and dashboards are understood by the BI delivery team.

Monitor progress of delivery of reports and dashboards and provide regular updates and communication to the requestor. Manage escalation process to relevant heads of services as and when necessary.

Ensure confidentiality, integrity and availability of business information throughout the product development processes.

Ensure that team understand the importance of confidentiality, integrity and availability of information.

• Continuously improve approaches to IT requirements gathering, analysis and business modelling, including educating, coaching and developing the skills of colleagues to improve quality of service.
• Ensure all reports and dashboards are built to an appropriate level of quality for the stage.
• Facilitate, monitor and feedback user acceptance testing of reports and dashboards.
• The post holder would be expected to engage and liaise with all stakeholders who require information to manage their services.
• The post holder will be expected to represent the trust at relevant events, conferences and other external meetings relating to information requirement gathering.
• The post holder will provide assurance that all documentation and agreed requirements are to an appropriate standard.
• Monitor the development of plans to implement them and ensure the stakeholder need is met.
• The post holder is also expected to provide user guides for Reports, Dashboards, and statistical/epidemiological analysis tools.
• The post holder will monitor the assurance and provision of evidence that all outputs and products produced are fully assured and sustainable.
• The post holder will need to attend business meetings and provide a high standard of communication to various stakeholder, including Service Directors.
• Maintain detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies.
• Assist in identifying any improvements to systems and processes within the SLP.
• The post holder will have effective communication skills to build strong relationships to ensure timely delivery.
• Post holder is responsible for developing the quality assurance processes and ensuring the team and others are familiar with the processes.
• Any ad hoc duties related to the above, commensurate with the banding of the post and current capacity.

Person specification

Qualifications

Essential criteria

• Proven experience of delivering coaching for Clinical Applications

Desirable criteria

• Educated to Degree level or equivalent experience.
• Customer Service Qualification
• ITIL Foundation Version 3 or equivalent

Skills and Knowledge

Essential criteria

• Good working knowledge of Microsoft Office applications and productivity suites
• Excellent Customer Service Skill
• Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business.
• Negotiate with all customers, including clinicians and managers.
• Handle complex and multi-stranded communications.
• Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff.
• Experience of Project management and leading projects to successful completion
• Understand the importance of Digital Service good practices around service delivery and security.
• Customer focused with good verbal communication skills.
• Good time management
• Ability to work on own initiative and as part of a team to SLA deadlines.
• Ability to plan, agree, schedule, document and implement changes using a structured change control process.
• Ability to follow instructions and work unsupervised.
• Logical, methodical, pro-active, and enthusiastic in working practices.
• The ability to translate technical Jargon information for customers to understand.
• The ability to work on occasion longer hours to get the job completed for deadlines

Desirable criteria

• Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.
• Ability to create networks with peers and mangers across the trust.
• Excellent standard of written English
• the ability to gather and interpret data

Skills

Essential criteria

• must be experienced with advanced skilled in use of SQL, large language data models, power BI, working with national reporting, MHSDS, data cleansing, data warehousing and data visualisation

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

• BI Requirements and Assurance (PDF, 488.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)