Beauty Department Manager - Flannels
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Company Description
Flannels
We're reimagining retail and believe the higher the risk, the greater the reward. We've never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We're not sitting back - there's no room for hesitation.
We are now looking for an experienced Department Manager to lead the team across our Beauty and Accessories departments within our new Flagship store in the Leeds.
Job Description
The opportunity
As a Beauty Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will support the performance and development of our Beauty Supervisors and coach and develop the Beauty Ambassadors. You will ensure brand standards are delivered and ensure all operational tasks are completed. You will also lead our Accessories team covering Handbags, Jewellery, Sunglasses & Leather goods and driving the profitability of the department. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Lead a large and diverse team of sales advisors, beauty experts, brand managers and team leader in a fast paced environment
- Lead the Beauty & Accessories team to deliver KPIs and sales targets on a day to day basis
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the beauty industry and beauty trends
- Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Support with stock counts and other operational duties
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Champion our company culture and values
Qualifications
The person
- Experience working with large teams in a fast paced environment
- Luxury Beauty experience is essential
- Outstanding communication skills and the ability to build relationships with both internal and external stakeholders at all levels
- Proven background in a retail management role
- An interest in Luxury Fashion and Beauty brands
- Whilst a qualification in make-up artistry or a demonstrated beauty retail experience is preferred, we welcome applicants who are passionate about the industry with extensive experience within luxury or trend-based retail.
- Able to demonstrate the ability to provide inspirational, authentic and personalised customer service.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Additional Information
The Rewards
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands