Bars Multi Venue Manager

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Bars Multi Venue Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Description

The Bars Manager leads all day-to-day operations of a WET trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team.

This role is looking after Studio 36, Jelly Fish and Skyline Bar.

You will:

• Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality.
• Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation.
• Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance.
• Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments.

KPIs

• Guest NPS (overall, speed of service, quality of serve)
• eNPS & team engagement
• Stock yield %, stock loss, line variances, waste & compliance
• Revenue growth, SPH, Bserve volumes & category sales mix
• P&L delivery vs. budget
• Payroll management & labour productivity
• RPRPRT - Right People, Right Place, Right Time
• Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls)
• Team retention & development progress

General Duties & Key Accountabilities

Guest Experience & Service Leadership (WET Focused)

• Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns.
• Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment.
• Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves).
• Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible.
• Be highly visible during peak trading to support, coach, and solve issues in real time.

Commercial, Stock & Business Performance

• Full accountability for stock results, including:
• stock yield performance
• line checks
• waste reduction
• stock rotation & product care
• safe cellar management
• cash variances
• Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss.
• Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training.
• Deliver labour plans aligned to forecasted demand, improving productivity without compromising service.
• Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing.
• Drive the profitability of the bar through margins, SPH, ATV, and effective promotions.

Team Leadership, Culture & Development

• Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience.
• Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance.
• Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations).
• Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development.
• Role-model Butlin's Values and Leadership Behaviours at all times.
• Build a multiskilled team capable of flexing across the resort to meet guest volume and business need.
• Actively improve team retention through recognition, support, development opportunities and open communication.

Operational Excellence, Safety & Compliance

• Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing.
• Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene.
• Maintain full audit readiness across:
• bar cleanliness and organisation
• food safety
• H&S and COSHH
• security, cash handling and stock holding
• brand standards
• Lead venue opening/closing routines and complete daily operational checks.
• Escalate risks appropriately and own corrective actions.

Cross Resort Collaboration & Leadership

• Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives.
• Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance.
• Support other venues and departments when operational needs shift
• Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders.

Key Knowledge/Experience & Qualification Requirements

• Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment.
• Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing.
• Proven commercial acumen with experience delivering stock yield targets and improving financial performance.
• Experience working with multiskilled teams in fast paced, high-volume operations.
• Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence.
• Skilled in rota planning, forecasting and managing labour to demand.
• Confident communicator who can influence, motivate, and adapt quickly to changing needs.
• Strong problem solver with the ability to stay calm and lead during pressured trading periods.
• Demonstratable experience of leading teams to success, this includes proficiency in:
• Managing performance.
• Coaching team.
• Delivering team training.
• Setting standards and role modelling this behaviour.
• Problem solving
• Providing feedback.
• Communicate business goals and objectives and support team to achieve these targets.
• Able to manage multiple priorities and can adapt quickly to changing requirements.